Introduction: Built on the same PCB design and PCIe Gen5 switching architecture, the Rocket 1604A and Rocket 7604A deliver full Gen5 x16 performance in one of the industry’s shortest 4× M.2 add-in card form factors—over 40% shorter than typical solutions—without compromising cooling or reliability. Both products support up to four dedicated Gen5 M.2 SSDs. The Rocket 7604A adds an extra layer of flexibility with dual-mode operation, allowing users to run native OS NVMe drivers

This knowledge base (KB) applies to the following NVMe RAID AICs.   Table 1: Support NVMe RAID AICs   Support NVMe RAID AICs SSD7101A-1 SSD7104 SSD7105 SSD7204 SSD7140A SSD7540 SSD7749M SSD7749M2 SSD7749E SSD7505 SSD7202 SSD7502 SSD7120 SSD7180 SSD7184 SSD7580B SSD7580C   Steps 1. Download the Performance Test tool. We recommend using the fio utility to test the NVMe RAID array’s performance in a Linux environment. 1) Download fio (The following example was created using an U

This knowledge base (KB) applies to the following NVMe RAID AICs.   Table 1: Support NVMe RAID AICs Support NVMe RAID AICs SSD7105 SSD7202 SSD7502 SSD7505 SSD7540 SSD7580B SSD7580C SSD7749E SSD7749M SSD7749M2 SSD6780A RS6542AW RocketAIC 7105HWSeries RocketAIC 7502HWSeries RocketAIC 7505HWSeries RocketAIC 7540HWSeries RocketAIC 7749EWSeries RocketAIC 7749MW Series RocketAIC 7749M2W Series   If you encounter the following problem: When operating in the UEFI environment; using t

This knowledge base (KB) applies to the following NVMe RAID AICs.   Table 1: Support NVMe RAID AICs Support NVMe RAID AICs All Products   Email Notification Overview The WebGUI can be configured to send email messages whenever an SSD7000 series related event, warning or error is recorded to the Event Log. To configure Email Notification, access the Settings tab:     To configure Email Notification 1. First, check the box before  Enable Event Notification 2. Server Address (na

This knowledge base (KB) applies to the following NVMe RAID AICs.   Table 1: Support NVMe RAID AICs Support NVMe RAID AICs SATA/ SAS RAID series Note: macOS is not supported. RAID Expansion (OCE/ORLM) Important:  Before using OCE/ORLM, we recommend that you  Verify  the current RAID array, using the WebGUI’s  Verify  function, under  Maintenance . The OCE/ORLM process is irreversible; once you start an  OCE/ORLM  procedure, the process can be temporarily paused (using the  Ma

This knowledge base (KB) applies to the following NVMe RAID AICs.   Table 1: Support NVMe RAID AICs   Support NVMe RAID AICs SSD7101A-1 SSD7104 SSD7105 SSD7204 SSD7140A SSD7540 SSD7749M SSD7749M2 SSD7749E SSD7505 SSD7202 SSD7502 SSD7120 SSD7180 SSD7184 SSD7580B SSD7580C   Steps Step 1 Download Performance Testing tool We recommend using the ATTO Disk Benchmark utility to test the NVMe RAID array’s performance in a Mac Pro 2019 environment. 1. Download ATTO Disk Benchmark (a m

This knowledge base (KB) applies to the following NVMe RAID AICs.   Table 1: Support NVMe RAID AICs   Support NVMe RAID AICs All products   HWInfo Application: View all hardware information on the motherboard, which can help HPT check whether the HPT product is properly connected and related information about the hardware. 1. Download and install the HWinfo tool: https://www.hwinfo.com/download/ 2. Run install the HWinfo tool. 3. Check HPT device information (take SSD7103 as

This knowledge base (KB) applies to the following NVMe RAID AICs.   Table 1: Support NVMe RAID AICs   Support NVMe RAID AICs SSD7101A-1 SSD7104 SSD7105 SSD7204 SSD7140A SSD7540 SSD7749M SSD7749M2 SSD7749E SSD7505 SSD7202 SSD7502 SSD7120 SSD7180 SSD7184 SSD7580B SSD7580C SSD6204A SSD6202A   Prerequisites 1. An NVMe SSD must be installed . You must have at least one NVMe SSD installed into the SSD7000 Series RAID controllers. 2. A PCIe 3.0/4.0 slot with x8 or x16 lanes. 1) SSD7

This knowledge base (KB) applies to the following NVMe RAID AICs.   Table 1: Support NVMe RAID AICs Support NVMe RAID AICs RocketRAID 4522 RocketRAID 2722 RocketRAID 2721 RocketRAID 2711 RocketRAID 644L RocketRAID 644LS RocketRAID 642L RocketStor 6414AS RocketStor 6414TS RocketStor 6414VS RocketStor 6418AS RocketStor 6418TS   eSATA Port Multiplier Support Has Been Discontinued For: RocketRAID 644L, RocketRAID 644LS, RocketRAID 642L, RocketRAID 4522 Port Multipliers were a nov

This knowledge base (KB) applies to the following NVMe RAID AICs.   Table 1: Support NVMe RAID AICs   Support NVMe RAID AICs RocketRAID 3700 Series RocketRAID 2800 Series RocketRAID 800 Series RocketRAID 4500 Series RocketRAID 2700 Series   What Does Power-Up In Standby (PUIS) Mean? Power Up in Standby (PUIS) is a specific hard disk drive (HDD) feature that allows the drive to spin up only when necessitated by a command, rather than when turning on the computer. This helps sa

This knowledge base (KB) applies to the following NVMe RAID AICs.   Table 1: Support NVMe RAID AICs Support NVMe RAID AICs SSD7105 SSD7202 SSD7502 SSD7505 SSD7540 SSD7580B SSD7580C SSD7749E SSD7749M SSD7749M2 SSD6780A RS6542AW RocketAIC 7105HWSeries RocketAIC 7502HWSeries RocketAIC 7505HWSeries RocketAIC 7540HWSeries RocketAIC 7749EWSeries RocketAIC 7749MW Series RocketAIC 7749M2W Series   When attempting to create a RAID array using the UEFI tool, the interface reports that

This knowledge base (KB) applies to the following NVMe RAID AICs.   Table 1: Support NVMe RAID AICs Support NVMe RAID AICs RocketRAID 4520/4522SGL RocketStor 6628A RocketStor 6418AS/6414AS RocketStor 6314A/6314B   The driver cannot be loaded or cannot enter the WEBGUI Until Update the firmware If you had been successfully using a HighPoint RAID solution based on the RR4500 series Hardware RAID controller with macOS 10.13x (and earlier), but are currently unable to use the pro

This knowledge base (KB) applies to the following NVMe RAID AICs.   Table 1: Support NVMe RAID AICs   Support NVMe RAID AICs SSD7101A-1 SSD7104 SSD7105 SSD7204 SSD7140A SSD7540 SSD7749M SSD7749M2 SSD7749E SSD7505 SSD7202 SSD7502 SSD7120 SSD7180 SSD7184 SSD7580B SSD7580C   1. Overivew The three most common benchmark utilities are FIO, HDparm and “dd”. We used each utility with the SSD7103 to document how these tools are able to test NVMe performance. We found that FIO was the

This knowledge base (KB) applies to the following NVMe RAID AICs.   Table 1: Support NVMe RAID AICs   Support NVMe RAID AICs All Products   For Windows or Linux operating systems; please refer to the resources section of the corresponding product page to obtain the complete RAID Management Guide. The following is a link to HighPoint's official website:  https://www.highpoint-tech.com/USA_new/main.htm   Create a RAID10 using the command line interface (CLI) Enter the following

This knowledge base (KB) applies to the following NVMe RAID AICs.   Table 1: Support NVMe RAID AICs Support NVMe RAID AICs All Products How to Check if TRIM is enabled: 1. Using the search button located near the Windows icon (bottom left-hand corner of the desktop), type  Command Prompt  and press  Enter .  Note: you may need to start the utility with Administrator Privileges enabled. 2. Once Command Prompt starts, enter the following command and press Enter:  fsutil behavio

This knowledge base (KB) applies to the following Enclosures.   Table 1: Support Enclosures   Support NVMe RAID AICs R3700 Series/ RR2800 Series/ RR2700 Series/ RR800 Series/RR600 Series/ RS64xxTS/ RS6618T/ RS6628T/ RS6674T RR4500 Series/ RS64xxAS/ RS6314A/ RS6318A/ RS6618A/ RS6628A   There are several possible reasons why the WebGUI would be unable to connect to the RAID Enclosure: 1. The RAID Enclosure’s Controller isn’t recognized by the system. 2. The Device ID is incorr

This knowledge base (KB) applies to the following NVMe RAID AICs.   Table 1: Support NVMe RAID AICs   Support NVMe RAID AICs SSD7140 / SSD7180 / SSD7184 / RU1488C   While using the SSD7140/SSD7180/SSD7184/RU1488C NVMe RAID controller with a Windows operating system, a “Yellow Mark” error is shown under Windows Device Manager for a “Base System Device”: 1. This “Yellow Mark” error message is associated with an unused feature of  SSD7140, SSD7180, RU1488C, and SSD7184,  NVMe RA

This knowledge base (KB) applies to the following NVMe RAID AICs.   Table 1: Support NVMe RAID AICs   Support NVMe RAID AICs RocketRAID 4500 series RocketRAID 2700 series RocketRAID 3700 series RocketRAID 644L RocketRAID 642L RocketRAID 622   HighPoint no longer manufactures eSATA controllers (controllers with external SATA connectivity). We recommend customers upgrade to our RR4500, 2700 or 3700 series. We manufacture 4 and 8-bay mini-SAS storage enclosures,  and a range of

This knowledge base (KB) applies to the following NVMe RAID AICs.   Table 1: Support NVMe RAID AICs   Support NVMe RAID AICs RR600, RR800, RR2700, RR2800, RR3700, RR4500, RS6400 series Note: This only applies to RocketRAID series product, and SAS/SATA based RAID Enclosures (RR600, RR800, RR2700, RR2800, RR3700, RR4500, RS6400 series).   This is related to applications that require a 32bit environment. If you need to access the BIOS interface of a RocketRAID controller, or use