Use third-party tools (HWInfo & smartmontools ) to obtain hardware information

This knowledge base (KB) applies to the following NVMe RAID AICs.

Table 1: Support NVMe RAID AICs

Support NVMe RAID AICs

All products

• HWInfo

Application: View all hardware information on the motherboard, which can help HPT check whether the HPT product is properly connected and related information about the hardware.

1. Download and install the HWinfo tool: https://www.hwinfo.com/download/

2. Run install the HWinfo tool.

3. Check HPT device information (take SSD7103 as an example).

4. Save all configuration information in the system and check the next step according to the default information.

5. Remember the saved file location and send the file to HighPoint.

• smartmontools

Application: View the SMART information of the disk can help HPT understand the status and information of the disk used, including disk signal, temperature, actual transfer rate, etc. 

1. Download and install the smartmontools tool: https://nchc.dl.sourceforge.net/project/smartmontools/smartmontools/7.2/smartmontools-7.2-1.win32-setup.exe

2. Run the smartmontools tool.

3. Scan for devices.

4. Show all SMART information for device.

SATA device:

NVMe device:

5. Save the screenshot and send it to HighPoint