HighPoint Warranty Policies

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We are committed to providing timely and comprehensive technical assistance for all HighPoint Products and Solutions. In addition, all HighPoint products are backed by our Limited or Standard Warranty programs. The Warranty period varies depending upon product model and classification.

(Please scroll down to view the RMA and Support services available for your product.)

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Note: Please see our RMA Return Policy for Shipping information.

Warranty Terms

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• Product warranties are nontransferable, and only extend to the original purchaser or recipient of a gift.

• We will only honor warranties for product purchased from authorized resellers or distributors.

• Please do not tamper with or attempt to remove any warranty labels applied to the product – doing so will void the product warranty.

• Modification to, alteration of or applying non-certified software updates to the product will void the product’s warranty.

HighPoint Product Warranty Statement

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​HighPoint is not responsible for the loss of or damage to any software, data or media. HighPoint’s only responsibility is to repair or replace the defective, physical product for the duration of the product’s warranty period. This limited warranty only applies to product manufactured by HighPoint Technologies, Inc., and purchased through an authorized reseller. The limited warranty does not cover product that has been subject to improper installation, abuse, neglect or modification, or any unauthorized service or maintenance.
Under no circumstance will HighPoint be responsible or liable for any labor expense associated with the removal or replacement of the defective product. HighPoint is not responsible for any costs associated with the preparation or shipment of defective product(s) to a HighPoint owned or designated sales, service or distribution facility.

6Gb/s SATA / USB Series

Standard Warranty

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RMA / Support Services:

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• Minor Software Revision (via Online Technical Support or Email)

• Major Software Revision (case-by case basis – contact sales@highpoint-tech.com)

• Standard Software Updates (If applicable) available from HighPoint’s website.

• Free Online Technical Support (for duration of warranty period)

• Repair or Replacement of defective product (for duration of warranty period - from date of purchase)

• Highpoint will only cover the cost of shipping for returning the product (replacement/repair) back to the customer via FedEX or UPS.
  For expedited shipping requests, please contact sales@highpoint-tech.com

6Gb/s SATA / 6Gb/s SAS/SATA Series

6Gb/s SAS/SATA / PCIe 3.0 Series

NVMe Product Series

FnL Sales & Support Services

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FnL provides a wide range of Pre and Post-Sales Support services for all AIC drive customers.

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FnL representatives can be contacted directly during standard working hours, and 24-7 via our Online Support Interface. A wealth of self-help resources and articles are available from FnL’s dedicated Online Knowledge Base.

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Online Web-Portal Support

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Contact our Support Staff using our Online Web Support Portal. This service is available for all customers, and is open 24-7-365. Customers can register new products, submit technical or presales inquiries, create support tickets, and request RMA's for any product still under warranty.

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Real-Time Chat Services

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Customers can converse directly with our in-house Sales & Support Staff for expert guidance or assistance. The FnL chat interface is built directly into the FnL website, and is active during our standard working hours.

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PST: 9:00 AM-12:00 PM, and 1:00 to 5:00 PM

FnL Warranty & Return Services

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Warranty

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FnL AIC Drives are built to a standard, not a price point, and have been extensively tested in real-world environments to ensure they meet or exceed the official specifications.
Every FnL AIC drive is backed by a 3-Year Limited Warranty * and free, lifetime technical support.

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FnL AIC Drive Return Policy

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HighPoint Technologies, Inc. will accept return requests for an FnL AIC Drive within 7 days of the original purchase invoice date. Such returns are subject to a restocking fee;

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Unused (new) condition: 15%
Used condition: 25%

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Return requests submitted after this 7 day period must abide our standard RMA & Warranty policies.

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Important: Please note, to qualify for a refund, the product must be returned in its original condition within 7 days of date indicated on the purchase invoice. Product returns that are missing items may be subject to additional restocking fees.
Refund requests for returns that have been damaged, modified, or exhibit signs of heavy use will be denied, and the items(s) will be returned to the shipper as received.

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If an incorrect Item was received: If the product received does not correspond with the purchase invoice, please as soon as possible and describe the discrepancy. Please do not unseal the packaging or attempt to use an incorrectly shipped item – doing so will void the return the request.

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Standard Hardware Replacement (RMA)

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This optional service allows customers to return HighPoint products for testing purposes, upon referral from a Support Representative, to determine if the unit in question requires repair or replacement. Typically, tests take between 3-10 working days.

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*FnL PRO-Class Warranty (TBW Policy)

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The Limited warranty may be impacted by FnL PRO-class AIC drives’ current TBW rating. NVMe SSD’s that have exceeded their TBW thresholds due to standard operation are not device failures – this is the expected outcome of normal wear-and-tear; the drives are operating within their manufacturer’s stated specifications and must be replaced by the customer/end-customer. Drives in such a state are not covered by our Warranty Policy.