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Warranty Policies for RocketAIC Drive Series

HighPoint RocketAIC NVMe Drives are backed by a 3-Year Limited Warranty.  

 

HighPoint Limited Warranty: HighPoint agrees to repair, refurbish or replace any HighPoint product which has been determined to be defective for the duration of the product’s Warranty Period. The following Terms apply:  

 

A product’s Warranty Period activates on the day of shipment (from HighPoint to the customer).

The Warranty Period for a repaired or replacement item is determined as follows (whichever value is longer):

The remainder of the original Warranty Period or;

The RocketAIC drive’s remaining percentage of useable disk space (TBW lifespan; determined by HighPoint). When the TBW/DWPD rating indicates that the useable lifespan of the RocketAIC is effectively zero, the Warranty is considered to have expired.

Product warranties are non-transferable, and only extend to the original purchaser or recipient of a gift.

We will only honor warranties for product purchased directly from HighPoint, or from HighPoint authorized resellers or distributors.

Please do not tamper with or attempt to remove any warranty labels applied to the product; doing so will void the product warranty.

Modification to, alteration of or applying non-certified software updates to the product will void the product’s warranty.

HighPoint reserves the right to replace a returned product with new or refurbished product of equal or greater value and/or functionality.

 

Notice 1: The Limited warranty may be impacted by the RocketAIC drives’ current TBW/DWPD rating.  

 

Notice 2: NVMe media that has exceeded the official manufacturer specified TBW/DWPD threshold as a result of standard operation have not failed – this is the expected outcome of normal wear-and-tear; the drives are operating within their manufacturer’s stated specifications and must be replaced by the customer/end-customer. Drives in such a state are not covered by our Warranty Policy.

Model

Capacity

Warranty (Year/TBW)

For HP & Dell Workstations & Servers

RA7505HW-A04T0-0D

4TB

3 Years / 2400TBW

RA7505HW-A08T0-0E

8TB

3 Years / 4800TBW

RA7505HW-A16T0-0F

16TB

3 Years / 9600TBW

RA7540HW-A16T0-0E

16TB

3 Years / 9600TBW

RA7540HW-A32T0-0F

32TB

3 Years / 19200TBW

RA7749MW-A32T0-0F

32TB

3 Years / 19200TBW

RA7749EW-K15T3-0A

15.3TB

3 Years / 28PB

RA7749EW-K30T7-0B

30.7TB

3 Years / 56PB

RA7749EW-K61T4-0C

61.4TB

3 Years / 112PB

For Mac Pro Workstations

RA7505HM-A04T0-0D

4TB

3 Years / 2400TBW

RA7505HM-A08T0-0E

8TB

3 Years / 4800TBW

RA7505HM-A16T0-0F

16TB

3 Years / 9600TBW

RA7540HM-A16T0-0E

16TB

3 Years / 9600TBW

RA7540HM-A32T0-0F

32TB

3 Years / 19200TBW

RocketAIC NVMe Drives

Warranty Policies for RAID Controller and HBA Product Series

RAID Controller & HBA

HighPoint Warranty Policies

We are committed to providing timely and comprehensive technical assistance for all HighPoint Products and Solutions. In addition, all HighPoint products are backed by our Limited or Standard Warranty programs. The Warranty period varies depending upon product model and classification.

(Please scroll down to view the RMA and Support services available for your product.)

Note: Please see our RMA Return Policy for Shipping information.

Warranty Terms

  • Product warranties are nontransferable, and only extend to the original purchaser or recipient of a gift.

  • We will only honor warranties for product purchased from authorized resellers or distributors.

  • Please do not tamper with or attempt to remove any warranty labels applied to the product – doing so will void the product warranty.

  • Modification to, alteration of or applying non-certified software updates to the product will void the product’s warranty.

HighPoint Product Warranty Statement

​HighPoint is not responsible for the loss of or damage to any software, data or media. HighPoint’s only responsibility is to repair or replace the defective, physical product for the duration of the product’s warranty period. This limited warranty only applies to product manufactured by HighPoint Technologies, Inc., and purchased through an authorized reseller. The limited warranty does not cover product that has been subject to improper installation, abuse, neglect or modification, or any unauthorized service or maintenance.
Under no circumstance will HighPoint be responsible or liable for any labor expense associated with the removal or replacement of the defective product. HighPoint is not responsible for any costs associated with the preparation or shipment of defective product(s) to a HighPoint owned or designated sales, service or distribution facility.

Limited Warranty

RMA / Support Services:

  • Standard Software Updates (If applicable) available from HighPoint’s website.

  • Free Online Technical Support (for duration of warranty period)

  • Repair or Replacement of defective product (for duration of warranty period - from date of purchase)

  • Highpoint will only cover the cost of shipping for returning the product (replacement/repair) back to the customer via FedEX or UPS.

  • For expedited shipping requests, please contact GeneraLSales@highpoint-tech.com.

6Gb/s SATA / USB Series

PCIe 2.0 6Gb/s SATA
RocketRAID 620
1 Year
Rocket 620A
1 Year
Rocket 622A
1 Year
Rocket 640L
1 Year
USB 3.2 20G
RocketU 1411C
1 Year
RocketU 1444C
1 Year
RocketU 1488C
1 Year
USB 3.2 10G
RocketU 1244A
1 Year
RocketU 1244C
1 Year
RocketU 1388C
1 Year
RocketU 1344D
1 Year
RocketU 1344A
1 Year
USB 3.2 5G
RocketU 1144F
1 Year
RocketU 1144E
1 Year
RocketU 1022D
1 Year

Standard Warranty

RMA / Support Services:

  • Minor Software Revision (via Online Technical Support or Email)

  • Major Software Revision (case-by case basis – contact GeneraLSales@highpoint-tech.com)

  • Standard Software Updates (If applicable) available from HighPoint’s website.

  • Free Online Technical Support (for duration of warranty period)

  • Repair or Replacement of defective product (for duration of warranty period - from date of purchase)

  • Highpoint will only cover the cost of shipping for returning the product (replacement/repair) back to the customer via FedEX or UPS.
    For expedited shipping requests, please contact
    GeneraLSales@highpoint-tech.com

6Gb/s SATA / 6Gb/s SAS/SATA Series

PCIe 2.0 6Gb/s SAS/SATA
RocketRAID 2720A
1 Year
RocketRAID 2744
1 Year
RocketRAID 2782
1 Year
RocketRAID 2722A
1 Year
PCIe 2.0 6Gb/s SATA
RocketRAID 640L
1 Year
RocketRAID 620L
1 Year
RocketRAID 642L
1 Year

SAS/SATA RAID AICs and HBAs

PCIe 3.0 12G SAS / 6G SATA
Rocket 760A
2 Years
Rocket 750A
2 Years
Rocket 740A
2 Years
Rocket 730A
2 Years
Rocket 720L
1 Year
Rocket 710L
1 Year
Rocket 720
1 Year
Rocket 710
1 Year
PCIe 3.0 12Gb/s SAS/SATA
RocketRAID 3742A
2 Years
RocketRAID 3740C
2 Years
RocketRAID 3720C
2 Years
PCIe 2.0 6Gb/s SAS/SATA
RocketRAID 4520SGL
1 Year
RocketRAID 4522SGL
1 Year
PCIe 3.0 6Gb/s SAS/SATA
RocketRAID 2840C
1 Year
PCIe 3.0 6Gb/s SATA
RocketRAID 840C
1 Year

NVMe Product Series

NVMe HBA's
Rocket 1204
1 Year
Rocket 1104
1 Year
Rocket 1104F
1 Year
Rocket 1108
2 Years
Rocket 1180
1 Year
Rocket 1120
1 Year
Rocket 1508
2 Years
Rocket 1580
2 Years
Rocket 1504
2 Years
NVMe RAID Controllers
SSD6202
1 Year
SSD6204
1 Year
SSD6202A
2 Years
SSD6204A
2 Years
SSD7101A-1
2 Years
SSD7104
2 Years
SSD7104F
2 Years
SSD7105
1 Year
SSD7120
2 Years
SSD7202
2 Years
SSD7204
2 Years
SSD7180
2 Years
SSD7184
2 Years
SSD7502
2 Years
SSD7505
2 Years
SSD7540
2 Years
SSD7580C
2 Years
SSD7580B
2 Years
SSD7580A
2 Years
SSD7140A
2 Years
SSD7749E
2 Years
SSD7749M
2 Years

HighPoint Warranty Policies

We are committed to providing timely and comprehensive technical assistance for all HighPoint Products and Solutions. In addition, all HighPoint products are backed by our Limited or Standard Warranty programs. The Warranty period varies depending upon product model and classification.

(Please scroll down to view the RMA and Support services available for your product.)

Note: Please see our RMA Return Policy for Shipping information.

Warranty Terms

  • Product warranties are nontransferable, and only extend to the original purchaser or recipient of a gift.

  • We will only honor warranties for product purchased from authorized resellers or distributors.

  • Please do not tamper with or attempt to remove any warranty labels applied to the product – doing so will void the product warranty.

  • Modification to, alteration of or applying non-certified software updates to the product will void the product’s warranty.

HighPoint Product Warranty Statement

HighPoint is not responsible for the loss of or damage to any software, data or media. HighPoint’s only responsibility is to repair or replace the defective, physical product for the duration of the product’s warranty period. This limited warranty only applies to product manufactured by HighPoint Technologies, Inc., and purchased through an authorized reseller. The limited warranty does not cover product that has been subject to improper installation, abuse, neglect or modification, or any unauthorized service or maintenance.
Under no circumstance will HighPoint be responsible or liable for any labor expense associated with the removal or replacement of the defective product. HighPoint is not responsible for any costs associated with the preparation or shipment of defective product(s) to a HighPoint owned or designated sales, service or distribution facility.

RAID Storage/Adapter Standard Warranty Policies

RMA / Support Services:

  • Minor Software Revision (sent to customer via Online Technical Support or Email)

  • Major Software Revision (case-by case basis – contact GeneraLSales@highpoint-tech.com)

  • Standard Software Updates (If applicable) available from HighPoint’s website.

  • Free Online Technical Support (for duration of Warranty period)

  • Repair or Replacement of defective product (for duration of warranty period - from date of purchase)

  • HighPoint will cover the cost of the repair/replacement shipment, via FedEX or UPS.

  • For expedited shipping requests, please contact GeneraLSales@highpoint-tech.com

NVMe Product Series

NVMe RAID Enclosures
SSD6540
1 Year
SSD6540M
1 Year
SSD6444
1 Year
SSD6444M
1 Year
NVMe JBOD Enclosures
RocketStor 6540S
2 Years

RocketStor Enclosures / Adapters / I/O Solutions

Thunderbolt™ 3 RAID Enclosures
RocketStor 6628A
1 Year
RocketStor 6618V
1 Year
RocketStor 6614V
1 Year
RocketStor 6674T
1 Year
Thunderbolt™ 3 I/O Solutions
RocketStor 6661A
1 Year
RocketStor 6661A-4USB
1 Year
RocketStor 6661A-2USB1
1 Year
RocketStor 6661A-NVMe
1 Year
RocketStor 6661A-2U2e
1 Year
RocketStor 6661A-mSAS3
1 Year
RocketStor 6661A-mSAS2
1 Year
12Gb/s Mini-SAS Tower RAID Enclosures
RocketStor 6438S
1 Year
RocketStor 6434S
1 Year
RocketStor 6438TS
1 Year
RocketStor 6434TS
1 Year
Mini-SAS Tower RAID Enclosures
RocketStor 6418AS
1 Year
RocketStor 6418TS
1 Year
RocketStor 6414AS
1 Year
RocketStor 6414TS
1 Year
RocketStor 6418S
1 Year
RocketStor 6414S
1 Year
Thunderbolt™ 2 RAID & Storage Adapters
RocketStor 6324L
1 Year

RocketStor Drive Dock/Enclosure Limited Warranty

RMA / Support Services:

  • Free Online Technical Support (for duration of warranty period)

  • HighPoint will cover the cost of the repair/replacement shipment, via FedEX or UPS.

  • For expedited shipping requests, please contact GeneraLSales@highpoint-tech.com

Drive Docks / Enclosures

USB 3.2 Storage Device
RocketMate 110
1 Year
RocketMate 110-120P
1 Year
RocketMate 110-420P
1 Year
RocketMate 110-820P
1 Year
USB 3.2 Drive Docks
RocketStor 3112D
1 Year
USB 3.0 Drive Docks
RocketStor 5411A
1 Year
RocketStor 5411D
1 Year

HighPoint Warranty Policies

We are committed to providing timely and comprehensive technical assistance for all HighPoint Products and Solutions. In addition, all HighPoint products are backed by our Limited or Standard Warranty programs. The Warranty period varies depending upon product model and classification.

(Please scroll down to view the RMA and Support services available for your product.)

Note: Please see our RMA Return Policy for Shipping information.

Warranty Terms

  • Product warranties are nontransferable, and only extend to the original purchaser or recipient of a gift.

  • We will only honor warranties for product purchased from authorized resellers or distributors

  • Please do not tamper with or attempt to remove any warranty labels applied to the product – doing so will void the product warranty

  • Modification to, alteration of or applying non-certified software updates to the product will void the product’s warranty

HighPoint Product Warranty Statement

HighPoint is not responsible for the loss of or damage to any software, data or media. HighPoint’s only responsibility is to repair or replace the defective, physical product for the duration of the product’s warranty period. This limited warranty only applies to product manufactured by HighPoint Technologies, Inc., and purchased through an authorized reseller. The limited warranty does not cover product that has been subject to improper installation, abuse, neglect or modification, or any unauthorized service or maintenance.
Under no circumstance will HighPoint be responsible or liable for any labor expense associated with the removal or replacement of the defective product. HighPoint is not responsible for any costs associated with the preparation or shipment of defective product(s) to a HighPoint owned or designated sales, service or distribution facility.

Limited Warranty

RMA / Support Services:

  • Free Online Technical Support (for duration of warranty period)

  • Repair or Replacement of defective product (up to 90 days from date of purchase)

  • HighPoint will cover the cost of the repair/replacement shipment, via FedEX or UPS.

  • For expedited shipping requests, please contact GeneraLSales@highpoint-tech.com

Rack & Drive Tray Accessories

Racks & Drive Trays
RocketStor 6000SRK
90 Days
RSTRAY-R
90 Days

Warranty Policies for RocketStor Enclosure & Storage Solution Product Lines

Enclosures & Storage Solutions
Accessories
5-Pack RAID&HBA

Cable Accessories

NVMe
8643-8639-100
90 Days
8643-8639-50
90 Days
8644-8644-220
90 Days
8644-8644-210
90 Days
8643-8643-060
90 Days
OLX4-8643-061
90 Days
8654-8611-205
90 Days
8654-8643-210
90 Days
TS8i-8639-060
90 Days
8654-8654-110
90 Days
8654-CIO8-110
90 Days
Thunderbolt™
TB3-040G-505
90 Days
TB3-040G-520
90 Days
USB
USB-A31-06B
90 Days
USB-A31-1MC
90 Days
USB-A31-2MC
90 Days
USB-C31-06B
90 Days
USB-C31-1MC
90 Days
SAS/SATA
8643-4SAS-1M
90 Days
8643-4SATA-1M
90 Days
8644-8088-1M1
90 Days
EXT-MS-1MMS
90 Days
INT-MS-1M4S
90 Days
INT-MS-1M4SC
90 Days
ENE-060104-2136
90 Days
END-060104-1136
90 Days
8644-HSAS-110
90 Days

Misc. Accessories

BBU
HPTBBU-05
1 Year
Power Supplies
RSPA50W
1 Year

Requesting an RMA

Warranty Policies for Host Controller Product Series

All HighPoint products are backed by our RMA and Warranty Services Policies. We recommend reviewing the following before submitting any return request:

If you have any questions regarding a HighPoint Product or Solution, please contact our Customer Support Department to initiate a Support Ticket, and start the RMA process. HighPoint provides RMA repair or RMA replacement services throughout the product’s Warranty period, for products that have been verified as defective by our Customer Support Department.

Requesting an RMA Repair or Replacement

To be eligible for an RMA, your item must not be aged past its Warranty Period. To initiate the RMA process:

  • 1) Contact HighPoint Customer Support to verify the product’s working state. You can submit an RMA request using our Online Support interface: https://www.highpoint-tech.com/websupport/

  • 2) You will be assigned a Case ID, and contacted by our Customer Support Department. If the product is deemed defective, or in need of repair, they will request that you submit an RMA form for approval.

  • 3) Once the Form is processed, you will then be assigned an RMA number and provided with an RMA Return Shipment slip.

RMA Returns Policy

  • Please note, the Customer is responsible for any costs associated with the RMA shipment to HighPoint. This includes packaging, handling fees, insurance and the shipment service.

  • For requests outside of the Continental United States (International, Alaska/Hawaii/Puerto Rico): The Customer must cover all shipment costs (including all custom tax, duties, and misc. handling fees) – this includes the RMA shipments to and from HighPoint.

  • For requests within the Continental United States: The customer must pay all shipment related fees for the initial RMA return to HighPoint. HighPoint will cover the return shipping costs for the RMA repair or replacement.

Note 1: All RMA requests will take up to 10 Business days of processing time upon receiving the return items.

Note 2: The RMA number will remain valid for 30 days from the issue date.

HighPoint Technologies, Inc.


41650 Christy St.,


Fremont, CA 94538


Attn: HighPoint RMA Dept.


RMA #

Shipping the RMA

Return Address:

  • Print a copy of and attach the HighPoint Return Shipment Slip to the outside of the RMA Package.

  • RMA form: Please print out and include a copy of the approved RMA Form.

  • Purchase Invoice – please include a copy of the original Purchase Invoice with your RMA return.

  • Please Include all of the original Kit Contents. (e.g. retail box/ hardware/ documentation).

NOTEHighPoint may reject the RMA shipment, at the customer’s expense (freight collect), if any of items “A” through “D” (listed above) are not included. In the event of a rejected RMA, the Customer will need to resubmit an RMA request form.

Replacement / Repair Procedure for Hardware:

After receiving the RMA return, HighPoint will examine the packaging contents and verify/test the returned product against the reported defect(s). HighPoint will then contact the customer and report the results of the verification procedure.

  • Replacement within the continental United States will take up to 21 Business Days, upon receiving RMA return package.
     

  • HighPoint will only ship the RMA return package to the return address entered into the RMA Form. Please note, the customer is responsible for all shipping costs associated with a second replacement unit, if the incorrect return address was included on the approved RMA form.

Note: All RMA return shipping services use FedEx Ground. HighPoint is responsible for the replacement shipping & handling charges within the continental United States.
HighPoint will use commercially reasonable efforts to ship a replacement part within ten (10) working days after receipt of the RMA request. Actual delivery times may vary depending on Customer location.

If you would like to request and expedited shipping service,
please contact us at 
GeneraLSales@highpoint-tech.com

Warranty Policies for HighPoint Accessories

Requesting an RMA
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