Warranty Policies for RAID Controller and HBA Product Series

HighPoint Warranty Policies

We are committed to providing timely and comprehensive technical assistance for all HighPoint Products and Solutions. In addition, all HighPoint products are backed by our Limited or Standard Warranty programs. The Warranty period varies depending upon product model and classification.

(Please scroll down to view the RMA and Support services available for your product.)

Note: Please see our RMA Return Policy for Shipping information.

Warranty Terms

  • Product warranties are nontransferable, and only extend to the original purchaser or recipient of a gift.

  • We will only honor warranties for product purchased from authorized resellers or distributors.

  • Please do not tamper with or attempt to remove any warranty labels applied to the product – doing so will void the product warranty.

  • Modification to, alteration of or applying non-certified software updates to the product will void the product’s warranty.

HighPoint Product Warranty Statement

​HighPoint is not responsible for the loss of or damage to any software, data or media. HighPoint’s only responsibility is to repair or replace the defective, physical product for the duration of the product’s warranty period. This limited warranty only applies to product manufactured by HighPoint Technologies, Inc., and purchased through an authorized reseller. The limited warranty does not cover product that has been subject to improper installation, abuse, neglect or modification, or any unauthorized service or maintenance.
Under no circumstance will HighPoint be responsible or liable for any labor expense associated with the removal or replacement of the defective product. HighPoint is not responsible for any costs associated with the preparation or shipment of defective product(s) to a HighPoint owned or designated sales, service or distribution facility.

Limited Warranty

RMA / Support Services:

  • Standard Software Updates (If applicable) available from HighPoint’s website.

  • Free Online Technical Support (for duration of warranty period)

  • Repair or Replacement of defective product (for duration of warranty period - from date of purchase)

  • Highpoint will only cover the cost of shipping for returning the product (replacement/repair) back to the customer via FedEX or UPS.

  • For expedited shipping requests, please contact GeneraLSales@highpoint-tech.com.

6Gb/s SATA / USB Series

PCIe 2.0 6Gb/s SATA
RocketRAID 620
1 Year
RocketRAID 622
1 Year
Rocket 620A
1 Year
Rocket 622
1 Year
Rocket 620B
1 Year
Rocket 620AP
1 Year
Rocket 640L
1 Year
Rocket 644L
1 Year
USB 3.2 20G
RocketU 1411C
1 Year
RocketU 1444C
2 Years
RocketU 1488C
2 Years
USB 3.2 10G
RocketU1244A
2 Years
RocketU 1244C
2 Years
RocketU 1388C
2 Years
RocketU 1388D
2 Years
RocketU 1344D
1 Year
RocketU 1344C
1 Year
RocketU 1344A
1 Year
RocketU 1322B
1 Year
USB 3.2 5G
RocketU 1144D
1 Year
RocketU 1144E
1 Year
RocketU 1022C
1 Year
RocketU 1022D
1 Year
RocketU 1022AM
1 Year

Standard Warranty

RMA / Support Services:

  • Minor Software Revision (via Online Technical Support or Email)

  • Major Software Revision (case-by case basis – contact GeneraLSales@highpoint-tech.com)

  • Standard Software Updates (If applicable) available from HighPoint’s website.

  • Free Online Technical Support (for duration of warranty period)

  • Repair or Replacement of defective product (for duration of warranty period - from date of purchase)

  • Highpoint will only cover the cost of shipping for returning the product (replacement/repair) back to the customer via FedEX or UPS.
    For expedited shipping requests, please contact
    GeneraLSales@highpoint-tech.com

6Gb/s SATA / 6Gb/s SAS/SATA Series

PCIe 2.0 6Gb/s SAS/SATA
RocketRAID 2720A
1 Year
RocketRAID 2720SGL
1 Year
RocketRAID 2711
1 Year
RocketRAID 2721
1 Year
RocketRAID 2722
1 Year
RocketRAID 2744
1 Year
RocketRAID 2782
1 Year
Rocket 2722
1 Year
PCIe 2.0 6Gb/s SATA
R750
1 Year
RocketRAID 640L
1 Year
RocketRAID 644L
1 Year
RocketRAID 644LS
1 Year
RocketRAID 642L
1 Year

SAS/SATA RAID AICs and HBAs

PCIe 3.0 12G SAS / 6G SATA
Rocket 760A
2 Years
Rocket 750A
2 Years
Rocket 740A
2 Years
Rocket 720
2 Years
Rocket710
2 Years
PCIe 3.0 12Gb/s SAS/SATA
RocketRAID 3742A
2 Years
RocketRAID 3740A
2 Years
RocketRAID 3720A
2 Years
RocketRAID 3740C
2 Years
RocketRAID 3720C
2 Years
PCIe 2.0 6Gb/s SAS/SATA
RocketRAID 4520SGL
2 Years
RocketRAID 4522SGL
2 Years
PCIe 3.0 6Gb/s SAS/SATA
RocketRAID 2840A
2 Years
RocketRAID 2840C
2 Years
PCIe 3.0 6Gb/s SATA
RocketRAID 840A
2 Years
RocketRAID 840C
2 Years

NVMe Product Series

NVMe HBA's
Rocket 1204
2 Years
Rocket 1104
2 Years
Rocket 1108
2 Years
Rocket 1180
2 Years
Rocket 1120
2 Years
Rocket 1508
2 Years
Rocket1580
2 Years
Rocket 1504
2 Years
NVMe RAID Controllers
SSD6202
2 Years
SSD6204
2 Years
SSD6202A
2 Years
SSD6204A
2 Years
SSD7101A-1
2 Years
SSD7104
2 Years
SSD7104F
2 Years
SSD7102
2 Years
SSD7103
2 Years
SSD7105
2 Years
SSD7110
2 Years
SSD7120
2 Years
SSD7202
2 Years
SSD7204
2 Years
SSD7180
2 Years
SSD7184
2 Years
SSD7502
2 Years
SSD7505
2 Years
SSD7540
2 Years
SSD7540L
2 Years
SSD7580B
2 Years
SSD7580
2 Years
SSD7140
2 Years
SSD7140A
2 Years

Program Policy

Not intended for Resale  5-Pack units must be integrated into the Customer’s product, solution or internal application. Customers that violate this policy will not qualify for future bundle/discount programs and Warranty Service will be voided.

Units are Packaged in quantities of 5, and only sold in multiples of 5.

RMA Policy

Our standard product warranty period still applies (2 Years Limited – Repair/Replacement). However, the warranty service is exclusively to the purchaser of the original 5-Pack SKU, and not to the end-user/end-customer. A purchase receipt is required for all RMA requests, and requests should be submitted to your assigned Sales/Support contact.

Support Policy:

Only the purchaser of the original 5-Pack SKU can qualify for support. You will be required to provide the Master Serial Number of the 5-Pack when requesting Support.

Customers will be assigned a Support/Sales window (HPT-U sales contact and FAE Team member). All support requests should be submitted directly to the contact Windows.Support Form

NVMe 5-Pack

SSD6202-5Pack
2 Years
SSD6204-5Pack
2 Years
SSD6202A-5Pack
2 Years
SSD7105-5Pack
2 Years
SSD7202-5Pack
2 Years
SSD7204-5Pack
2 Years
SSD7101A-1-5Pack
2 Years
SSD7140A-5Pack
2 Years
SSD7180-5Pack
2 Years
SSD7120-5Pack
2 Years
SSD7540-5Pack
2 Years
SSD7505-5Pack
2 Years
SSD7580B-5Pack
2 Years

HBA 5-Pack

Rocket 1108-5Pack
2 Years
Rocket 1180-5Pack
2 Years
Rocket 1580-5Pack
2 Years
Rocket 1508-5Pack
2 Years
Rocket 1504-5Pack
2 Years

Order Processing & Shipping

Preparation Time

Most orders will be processed and ready to ship within 3 business days of receiving the order. We will notify you vial Email when your order has been shipped and will provide a tracking number.

Payment

We accept payments via PayPal and ShopPay. Both options are presented at the checkout stage.

Shipping (Domestic)

Our default Carrier and shipping method within the continental US is FedEx Ground.

General Delivery Schedules
West Coast: 1-2 business days
Central Regions: 3-4 business days
East Coast: 4-5 business days

Expeditied shipping options are avaiable at the checkout stage.

Shipping (International)

We ship internationally via FedEx Priority & Economy International. Customers can select either option during the checkout process. Our eStore will automatically calaculate all carrier, handling and taxing fees based on your location, and provide the total shiping cost.

FnL Sales & Support Services

FnL provides a wide range of Pre and Post-Sales Support services for all AIC drive customers.

FnL representatives can be contacted directly during standard working hours, and 24-7 via our Online Support Interface. A wealth of self-help resources and articles are available from FnL’s dedicated Online Knowledge Base.

Online Web-Portal Support

Contact our Support Staff using our Online Web Support Portal. This service is available for all customers, and is open 24-7-365. Customers can register new products, submit technical or presales inquiries, create support tickets, and request RMA's for any product still under warranty.

Real-Time Chat Services

Customers can converse directly with our in-house Sales & Support Staff for expert guidance or assistance. The FnL chat interface is built directly into the FnL website, and is active during our standard working hours.

PST: 9:00 AM-12:00 PM, and 1:00 to 5:00 PM

FnL Warranty & Return Services

Warranty

FnL AIC Drives are built to a standard, not a price point, and have been extensively tested in real-world environments to ensure they meet or exceed the official specifications.
Every FnL AIC drive is backed by a 3-Year Limited Warranty * and free, lifetime technical support.

FnL AIC Drive Return Policy

HighPoint Technologies, Inc. will accept return requests for an FnL AIC Drive within 7 days of the original purchase invoice date. Such returns are subject to a restocking fee;

Unused (new) condition: 15%
Used condition: 25%

Return requests submitted after this 7 day period must abide our standard RMA & Warranty policies.

Important: Please note, to qualify for a refund, the product must be returned in its original condition within 7 days of date indicated on the purchase invoice. Product returns that are missing items may be subject to additional restocking fees.
Refund requests for returns that have been damaged, modified, or exhibit signs of heavy use will be denied, and the items(s) will be returned to the shipper as received.

If an incorrect Item was received: If the product received does not correspond with the purchase invoice, please as soon as possible and describe the discrepancy. Please do not unseal the packaging or attempt to use an incorrectly shipped item – doing so will void the return the request.

Standard Hardware Replacement (RMA)

This optional service allows customers to return HighPoint products for testing purposes, upon referral from a Support Representative, to determine if the unit in question requires repair or replacement. Typically, tests take between 3-10 working days.

*FnL PRO-Class Warranty (TBW Policy)

The Limited warranty may be impacted by FnL PRO-class AIC drives’ current TBW rating. NVMe SSD’s that have exceeded their TBW thresholds due to standard operation are not device failures – this is the expected outcome of normal wear-and-tear; the drives are operating within their manufacturer’s stated specifications and must be replaced by the customer/end-customer. Drives in such a state are not covered by our Warranty Policy.

HighPoint Warranty Policies

We are committed to providing timely and comprehensive technical assistance for all HighPoint Products and Solutions. In addition, all HighPoint products are backed by our Limited or Standard Warranty programs. The Warranty period varies depending upon product model and classification.

(Please scroll down to view the RMA and Support services available for your product.)

Note: Please see our RMA Return Policy for Shipping information.

Warranty Terms

  • Product warranties are nontransferable, and only extend to the original purchaser or recipient of a gift.

  • We will only honor warranties for product purchased from authorized resellers or distributors.

  • Please do not tamper with or attempt to remove any warranty labels applied to the product – doing so will void the product warranty.

  • Modification to, alteration of or applying non-certified software updates to the product will void the product’s warranty.

HighPoint Product Warranty Statement

HighPoint is not responsible for the loss of or damage to any software, data or media. HighPoint’s only responsibility is to repair or replace the defective, physical product for the duration of the product’s warranty period. This limited warranty only applies to product manufactured by HighPoint Technologies, Inc., and purchased through an authorized reseller. The limited warranty does not cover product that has been subject to improper installation, abuse, neglect or modification, or any unauthorized service or maintenance.
Under no circumstance will HighPoint be responsible or liable for any labor expense associated with the removal or replacement of the defective product. HighPoint is not responsible for any costs associated with the preparation or shipment of defective product(s) to a HighPoint owned or designated sales, service or distribution facility.

RAID Storage/Adapter Standard Warranty Policies

RMA / Support Services:

  • Minor Software Revision (sent to customer via Online Technical Support or Email)

  • Major Software Revision (case-by case basis – contact GeneraLSales@highpoint-tech.com)

  • Standard Software Updates (If applicable) available from HighPoint’s website.

  • Free Online Technical Support (for duration of Warranty period)

  • Repair or Replacement of defective product (for duration of warranty period - from date of purchase)

  • HighPoint will cover the cost of the repair/replacement shipment, via FedEX or UPS.

  • For expedited shipping requests, please contact GeneraLSales@highpoint-tech.com

rDrive RAID Storage

USB 3.1
RD6114VM-24T
1 Year
RD6114VW-24T
1 Year

NVMe Product Series

NVMe RAID Enclosures
SSD6540
2 Years
SSD6540M
2 Years
RocketStor 6661A-NVMe
1 Year
NVMe JBOD Enclosures
RocketStor 6540S
2 Years

RocketStor Enclosures / Adapters / I/O Solutions

Thunderbolt™ 3 RAID Enclosures
RocketStor 6628A
3 Years
RocketStor 6628T
1 Year
RocketStor 6674T
1 Year
Thunderbolt™ 3 I/O Solutions
RocketStor 6661A
1 Year
RocketStor 6661A-4USB
1 Year
RocketStor 6661A-2USB
1 Year
RocketStor 6661A-2U2e
1 Year
RocketStor 6661A-mSAS3
1 Year
RocketStor 6661A-mSAS2
1 Year
RocketStor 6661A-mSAS1
1 Year
RocketStor 6661A-eSATA
1 Year
12Gb/s Mini-SAS Tower RAID Enclosures
RocketStor 6438S
3 Years
RocketStor 6434S
3 Years
RocketStor 6438TS
3 Years
RocketStor 6434TS
3 Years
Mini-SAS Tower RAID Enclosures
RocketStor 6418AS
3 Years
RocketStor 6418TS
2 Years
RocketStor 6414AS
3 Years
RocketStor 6414TS
2 Years
RocketStor 6414VS
1 Years
RocketStor 6418S
1 Year
RocketStor 6414S
1 Year
Thunderbolt™ Tower RAID Enclosures
RocketStor 6314A
1 Years
RocketStor 6314B
1 Years
Thunderbolt™ 2 RAID & Storage Adapters
RocketStor 6328
3 Years
RocketStor 6328L
1 Year
RocketStor 6324L
1 Year
Mini-SAS Rackmount RAID Enclosures
RocketStor 6421AS
3 Years
RocketStor 6422AS
3 Years
RocketStor 6424TS
3 Years
RocketStor 6421TS
3 Years
RocketStor 6422TS
3 Years
RocketStor 6421VS
3 Years
USB 3.1 RAID Enclosures
RocketStor 6124V
2 Years
RocketStor 6114V
1 Year

RocketStor Drive Dock/Enclosure Limited Warranty

RMA / Support Services:

  • Free Online Technical Support (for duration of warranty period)

  • HighPoint will cover the cost of the repair/replacement shipment, via FedEX or UPS.

  • For expedited shipping requests, please contact GeneraLSales@highpoint-tech.com

Drive Docks / Enclosures

Thunderbolt™ 3 Rackmount Enclosure
NA381TB-3
1 Year
Thunderbolt™ Drive Docks
RocketStor 5212
1 Year
USB 3.2 Drive Docks
RocketStor 3112D
1 Year
USB 3.1 Drive Docks
RocketStor 3112C
1 Year
RocketStor 3122B
1 Year
USB 3.0 Drive Docks
RocketStor 5411A
1 Year
RocketStor 5411D
1 Year

HighPoint Warranty Policies

We are committed to providing timely and comprehensive technical assistance for all HighPoint Products and Solutions. In addition, all HighPoint products are backed by our Limited or Standard Warranty programs. The Warranty period varies depending upon product model and classification.

(Please scroll down to view the RMA and Support services available for your product.)

Note: Please see our RMA Return Policy for Shipping information.

Warranty Terms

  • Product warranties are nontransferable, and only extend to the original purchaser or recipient of a gift.

  • We will only honor warranties for product purchased from authorized resellers or distributors

  • Please do not tamper with or attempt to remove any warranty labels applied to the product – doing so will void the product warranty

  • Modification to, alteration of or applying non-certified software updates to the product will void the product’s warranty

HighPoint Product Warranty Statement

HighPoint is not responsible for the loss of or damage to any software, data or media. HighPoint’s only responsibility is to repair or replace the defective, physical product for the duration of the product’s warranty period. This limited warranty only applies to product manufactured by HighPoint Technologies, Inc., and purchased through an authorized reseller. The limited warranty does not cover product that has been subject to improper installation, abuse, neglect or modification, or any unauthorized service or maintenance.
Under no circumstance will HighPoint be responsible or liable for any labor expense associated with the removal or replacement of the defective product. HighPoint is not responsible for any costs associated with the preparation or shipment of defective product(s) to a HighPoint owned or designated sales, service or distribution facility.

Limited Warranty

RMA / Support Services:

  • Free Online Technical Support (for duration of warranty period)

  • Repair or Replacement of defective product (up to 90 days from date of purchase)

  • HighPoint will cover the cost of the repair/replacement shipment, via FedEX or UPS.

  • For expedited shipping requests, please contact GeneraLSales@highpoint-tech.com

Rack & Drive Tray Accessories

Racks & Drive Trays
ATSRFR28TW
90 Days
RocketStor 6000SRK
90 Days
RSTRAY-R
90 Days
RSTRAY-T
90 Days

Cable Accessories

NVMe
8643-8639-50
90 Days
8644-8644-220
90 Days
8644-8644-210
90 Days
8643-8643-0350
90 Days
8643-8643-060
90 Days
OLX4-8643-061
90 Days
Thunderbolt™
TB3-040G-505
90 Days
TB3-040G-510
90 Days
TB3-040G-520
90 Days
USB
USB-A31-06B
90 Days
USB-A31-1MC
90 Days
USB-A31-2MC
90 Days
USB-C31-06B
90 Days
USB-C31-1MC
90 Days
Mini-SAS
8643-4SAS-1M
90 Days
8643-4SATA-1M
90 Days
8644-8088-1M1
90 Days
EXT-MS-1MEJ
90 Days
EXT-MS-1MMS
90 Days
INT-MS-1M4S
90 Days

Misc. Accessories

BBU
HPTBBU-05
1 Year
Power Supplies
RSPA50W
1 Year
Thunderbolt™ 3 to Thunderbolt™ Adapters
TB3-LADP-TB2
1 Year

Warranty Policies for Host Controller Product Series

All HighPoint products are backed by our RMA and Warranty Services Policies. We recommend reviewing the following before submitting any return request:

If you have any questions regarding a HighPoint Product or Solution, please contact our Customer Support Department to initiate a Support Ticket, and start the RMA process. HighPoint provides RMA repair or RMA replacement services throughout the product’s Warranty period, for products that have been verified as defective by our Customer Support Department.

Requesting an RMA Repair or Replacement

To be eligible for an RMA, your item must not be aged past its Warranty Period. To initiate the RMA process:

  • 1) Contact HighPoint Customer Support to verify the product’s working state. You can submit an RMA request using our Online Support interface: https://www.highpoint-tech.com/websupport/

  • 2) You will be assigned a Case ID, and contacted by our Customer Support Department. If the product is deemed defective, or in need of repair, they will request that you submit an RMA form for approval.

  • 3) Once the Form is processed, you will then be assigned an RMA number and provided with an RMA Return Shipment slip.

RMA Returns Policy

  • Please note, the Customer is responsible for any costs associated with the RMA shipment to HighPoint. This includes packaging, handling fees, insurance and the shipment service.

  • For requests outside of the Continental United States (International, Alaska/Hawaii/Puerto Rico): The Customer must cover all shipment costs (including all custom tax, duties, and misc. handling fees) – this includes the RMA shipments to and from HighPoint.

  • For requests within the Continental United States: The customer must pay all shipment related fees for the initial RMA return to HighPoint. HighPoint will cover the return shipping costs for the RMA repair or replacement.

Note 1: All RMA requests will take up to 10 Business days of processing time upon receiving the return items.

Note 2: The RMA number will remain valid for 30 days from the issue date.

HighPoint Technologies, Inc.


41650 Christy St.,


Fremont, CA 94538


Attn: HighPoint RMA Dept.


RMA #

Shipping the RMA

Return Address:

  • Print a copy of and attach the HighPoint Return Shipment Slip to the outside of the RMA Package.

  • RMA form: Please print out and include a copy of the approved RMA Form.

  • Purchase Invoice – please include a copy of the original Purchase Invoice with your RMA return.

  • Please Include all of the original Kit Contents. (e.g. retail box/ hardware/ documentation).

NOTEHighPoint may reject the RMA shipment, at the customer’s expense (freight collect), if any of items “A” through “D” (listed above) are not included. In the event of a rejected RMA, the Customer will need to resubmit an RMA request form.

Replacement / Repair Procedure for Hardware:

After receiving the RMA return, HighPoint will examine the packaging contents and verify/test the returned product against the reported defect(s). HighPoint will then contact the customer and report the results of the verification procedure.

  • Replacement within the continental United States will take up to 21 Business Days, upon receiving RMA return package.
     

  • HighPoint will only ship the RMA return package to the return address entered into the RMA Form. Please note, the customer is responsible for all shipping costs associated with a second replacement unit, if the incorrect return address was included on the approved RMA form.

Note: All RMA return shipping services use FedEx Ground. HighPoint is responsible for the replacement shipping & handling charges within the continental United States.
HighPoint will use commercially reasonable efforts to ship a replacement part within ten (10) working days after receipt of the RMA request. Actual delivery times may vary depending on Customer location.

If you would like to request and expedited shipping service,
please contact us at 
GeneraLSales@highpoint-tech.com