Warranty Policies for RAID Controller and HBA Product Series
HighPoint Warranty Policies
We are committed to providing timely and comprehensive technical assistance for all HighPoint Products and Solutions. In addition, all HighPoint products are backed by our Limited or Standard Warranty programs. The Warranty period varies depending upon product model and classification.
(Please scroll down to view the RMA and Support services available for your product.)
Note: Please see our RMA Return Policy for Shipping information.
Warranty Terms
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Product warranties are nontransferable, and only extend to the original purchaser or recipient of a gift.
-
We will only honor warranties for product purchased from authorized resellers or distributors.
-
Please do not tamper with or attempt to remove any warranty labels applied to the product – doing so will void the product warranty.
-
Modification to, alteration of or applying non-certified software updates to the product will void the product’s warranty.
HighPoint Product Warranty Statement
HighPoint is not responsible for the loss of or damage to any software, data or media. HighPoint’s only responsibility is to repair or replace the defective, physical product for the duration of the product’s warranty period. This limited warranty only applies to product manufactured by HighPoint Technologies, Inc., and purchased through an authorized reseller. The limited warranty does not cover product that has been subject to improper installation, abuse, neglect or modification, or any unauthorized service or maintenance.
Under no circumstance will HighPoint be responsible or liable for any labor expense associated with the removal or replacement of the defective product. HighPoint is not responsible for any costs associated with the preparation or shipment of defective product(s) to a HighPoint owned or designated sales, service or distribution facility.
Limited Warranty
RMA / Support Services:
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Standard Software Updates (If applicable) available from HighPoint’s website.
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Free Online Technical Support (for duration of warranty period)
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Repair or Replacement of defective product (for duration of warranty period - from date of purchase)
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Highpoint will only cover the cost of shipping for returning the product (replacement/repair) back to the customer via FedEX or UPS.
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For expedited shipping requests, please contact GeneraLSales@highpoint-tech.com.
6Gb/s SATA / USB Series
PCIe 2.0 6Gb/s SATA | |
RocketRAID 620 | 1 Year |
RocketRAID 622 | 1 Year |
Rocket 620A | 1 Year |
Rocket 622 | 1 Year |
Rocket 620B | 1 Year |
Rocket 620AP | 1 Year |
Rocket 640L | 1 Year |
Rocket 644L | 1 Year |
USB 3.2 20G | |
RocketU 1411C | 1 Year |
RocketU 1444C | 2 Years |
RocketU 1488C | 2 Years |
USB 3.2 10G | |
RocketU1244A | 2 Years |
RocketU 1244C | 2 Years |
RocketU 1388C | 2 Years |
RocketU 1388D | 2 Years |
RocketU 1344D | 1 Year |
RocketU 1344C | 1 Year |
RocketU 1344A | 1 Year |
RocketU 1322B | 1 Year |
USB 3.2 5G | |
RocketU 1144D | 1 Year |
RocketU 1144E | 1 Year |
RocketU 1022C | 1 Year |
RocketU 1022D | 1 Year |
RocketU 1022AM | 1 Year |
Standard Warranty
RMA / Support Services:
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Minor Software Revision (via Online Technical Support or Email)
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Major Software Revision (case-by case basis – contact GeneraLSales@highpoint-tech.com)
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Standard Software Updates (If applicable) available from HighPoint’s website.
-
Free Online Technical Support (for duration of warranty period)
-
Repair or Replacement of defective product (for duration of warranty period - from date of purchase)
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Highpoint will only cover the cost of shipping for returning the product (replacement/repair) back to the customer via FedEX or UPS.
For expedited shipping requests, please contact GeneraLSales@highpoint-tech.com
6Gb/s SATA / 6Gb/s SAS/SATA Series
PCIe 2.0 6Gb/s SAS/SATA | |
RocketRAID 2720A | 1 Year |
RocketRAID 2720SGL | 1 Year |
RocketRAID 2711 | 1 Year |
RocketRAID 2721 | 1 Year |
RocketRAID 2722 | 1 Year |
RocketRAID 2744 | 1 Year |
RocketRAID 2782 | 1 Year |
Rocket 2722 | 1 Year |
PCIe 2.0 6Gb/s SATA | |
R750 | 1 Year |
RocketRAID 640L | 1 Year |
RocketRAID 644L | 1 Year |
RocketRAID 644LS | 1 Year |
RocketRAID 642L | 1 Year |
SAS/SATA RAID AICs and HBAs
PCIe 3.0 12G SAS / 6G SATA | |
Rocket 760A | 2 Years |
Rocket 750A | 2 Years |
Rocket 740A | 2 Years |
Rocket 720 | 2 Years |
Rocket710 | 2 Years |
PCIe 3.0 12Gb/s SAS/SATA | |
RocketRAID 3742A | 2 Years |
RocketRAID 3740A | 2 Years |
RocketRAID 3720A | 2 Years |
RocketRAID 3740C | 2 Years |
RocketRAID 3720C | 2 Years |
PCIe 2.0 6Gb/s SAS/SATA | |
RocketRAID 4520SGL | 2 Years |
RocketRAID 4522SGL | 2 Years |
PCIe 3.0 6Gb/s SAS/SATA | |
RocketRAID 2840A | 2 Years |
RocketRAID 2840C | 2 Years |
PCIe 3.0 6Gb/s SATA | |
RocketRAID 840A | 2 Years |
RocketRAID 840C | 2 Years |
NVMe Product Series
NVMe HBA's | |
Rocket 1204 | 2 Years |
Rocket 1104 | 2 Years |
Rocket 1108 | 2 Years |
Rocket 1180 | 2 Years |
Rocket 1120 | 2 Years |
Rocket 1508 | 2 Years |
Rocket1580 | 2 Years |
Rocket 1504 | 2 Years |
NVMe RAID Controllers | |
SSD6202 | 2 Years |
SSD6204 | 2 Years |
SSD6202A | 2 Years |
SSD6204A | 2 Years |
SSD7101A-1 | 2 Years |
SSD7104 | 2 Years |
SSD7104F | 2 Years |
SSD7102 | 2 Years |
SSD7103 | 2 Years |
SSD7105 | 2 Years |
SSD7110 | 2 Years |
SSD7120 | 2 Years |
SSD7202 | 2 Years |
SSD7204 | 2 Years |
SSD7180 | 2 Years |
SSD7184 | 2 Years |
SSD7502 | 2 Years |
SSD7505 | 2 Years |
SSD7540 | 2 Years |
SSD7540L | 2 Years |
SSD7580B | 2 Years |
SSD7580 | 2 Years |
SSD7140 | 2 Years |
SSD7140A | 2 Years |
Program Policy
Not intended for Resale – 5-Pack units must be integrated into the Customer’s product, solution or internal application. Customers that violate this policy will not qualify for future bundle/discount programs and Warranty Service will be voided.
Units are Packaged in quantities of 5, and only sold in multiples of 5.
RMA Policy
Our standard product warranty period still applies (2 Years Limited – Repair/Replacement). However, the warranty service is exclusively to the purchaser of the original 5-Pack SKU, and not to the end-user/end-customer. A purchase receipt is required for all RMA requests, and requests should be submitted to your assigned Sales/Support contact.
Support Policy:
Only the purchaser of the original 5-Pack SKU can qualify for support. You will be required to provide the Master Serial Number of the 5-Pack when requesting Support.
Customers will be assigned a Support/Sales window (HPT-U sales contact and FAE Team member). All support requests should be submitted directly to the contact Windows.Support Form
NVMe 5-Pack | |
SSD6202-5Pack | 2 Years |
SSD6204-5Pack | 2 Years |
SSD6202A-5Pack | 2 Years |
SSD7105-5Pack | 2 Years |
SSD7202-5Pack | 2 Years |
SSD7204-5Pack | 2 Years |
SSD7101A-1-5Pack | 2 Years |
SSD7140A-5Pack | 2 Years |
SSD7180-5Pack | 2 Years |
SSD7120-5Pack | 2 Years |
SSD7540-5Pack | 2 Years |
SSD7505-5Pack | 2 Years |
SSD7580B-5Pack | 2 Years |
HBA 5-Pack | |
Rocket 1108-5Pack | 2 Years |
Rocket 1180-5Pack | 2 Years |
Rocket 1580-5Pack | 2 Years |
Rocket 1508-5Pack | 2 Years |
Rocket 1504-5Pack | 2 Years |
Preparation Time
Most orders will be processed and ready to ship within 3 business days of receiving the order. We will notify you vial Email when your order has been shipped and will provide a tracking number.
Payment
We accept payments via PayPal and ShopPay. Both options are presented at the checkout stage.
Shipping (Domestic)
Our default Carrier and shipping method within the continental US is FedEx Ground.
General Delivery Schedules
West Coast: 1-2 business days
Central Regions: 3-4 business days
East Coast: 4-5 business days
Expeditied shipping options are avaiable at the checkout stage.
Shipping (International)
We ship internationally via FedEx Priority & Economy International. Customers can select either option during the checkout process. Our eStore will automatically calaculate all carrier, handling and taxing fees based on your location, and provide the total shiping cost.
FnL provides a wide range of Pre and Post-Sales Support services for all AIC drive customers.
FnL representatives can be contacted directly during standard working hours, and 24-7 via our Online Support Interface. A wealth of self-help resources and articles are available from FnL’s dedicated Online Knowledge Base.
Online Web-Portal Support
Contact our Support Staff using our Online Web Support Portal. This service is available for all customers, and is open 24-7-365. Customers can register new products, submit technical or presales inquiries, create support tickets, and request RMA's for any product still under warranty.
Real-Time Chat Services
Customers can converse directly with our in-house Sales & Support Staff for expert guidance or assistance. The FnL chat interface is built directly into the FnL website, and is active during our standard working hours.
PST: 9:00 AM-12:00 PM, and 1:00 to 5:00 PM
FnL Warranty & Return Services
Warranty
FnL AIC Drives are built to a standard, not a price point, and have been extensively tested in real-world environments to ensure they meet or exceed the official specifications.
Every FnL AIC drive is backed by a 3-Year Limited Warranty * and free, lifetime technical support.
FnL AIC Drive Return Policy
HighPoint Technologies, Inc. will accept return requests for an FnL AIC Drive within 7 days of the original purchase invoice date. Such returns are subject to a restocking fee;
Unused (new) condition: 15%
Used condition: 25%
Return requests submitted after this 7 day period must abide our standard RMA & Warranty policies.
Important: Please note, to qualify for a refund, the product must be returned in its original condition within 7 days of date indicated on the purchase invoice. Product returns that are missing items may be subject to additional restocking fees.
Refund requests for returns that have been damaged, modified, or exhibit signs of heavy use will be denied, and the items(s) will be returned to the shipper as received.
If an incorrect Item was received: If the product received does not correspond with the purchase invoice, please as soon as possible and describe the discrepancy. Please do not unseal the packaging or attempt to use an incorrectly shipped item – doing so will void the return the request.
Standard Hardware Replacement (RMA)
This optional service allows customers to return HighPoint products for testing purposes, upon referral from a Support Representative, to determine if the unit in question requires repair or replacement. Typically, tests take between 3-10 working days.
*FnL PRO-Class Warranty (TBW Policy)
The Limited warranty may be impacted by FnL PRO-class AIC drives’ current TBW rating. NVMe SSD’s that have exceeded their TBW thresholds due to standard operation are not device failures – this is the expected outcome of normal wear-and-tear; the drives are operating within their manufacturer’s stated specifications and must be replaced by the customer/end-customer. Drives in such a state are not covered by our Warranty Policy.
HighPoint Warranty Policies
We are committed to providing timely and comprehensive technical assistance for all HighPoint Products and Solutions. In addition, all HighPoint products are backed by our Limited or Standard Warranty programs. The Warranty period varies depending upon product model and classification.
(Please scroll down to view the RMA and Support services available for your product.)
Note: Please see our RMA Return Policy for Shipping information.
Warranty Terms
-
Product warranties are nontransferable, and only extend to the original purchaser or recipient of a gift.
-
We will only honor warranties for product purchased from authorized resellers or distributors.
-
Please do not tamper with or attempt to remove any warranty labels applied to the product – doing so will void the product warranty.
-
Modification to, alteration of or applying non-certified software updates to the product will void the product’s warranty.
HighPoint Product Warranty Statement
HighPoint is not responsible for the loss of or damage to any software, data or media. HighPoint’s only responsibility is to repair or replace the defective, physical product for the duration of the product’s warranty period. This limited warranty only applies to product manufactured by HighPoint Technologies, Inc., and purchased through an authorized reseller. The limited warranty does not cover product that has been subject to improper installation, abuse, neglect or modification, or any unauthorized service or maintenance.
Under no circumstance will HighPoint be responsible or liable for any labor expense associated with the removal or replacement of the defective product. HighPoint is not responsible for any costs associated with the preparation or shipment of defective product(s) to a HighPoint owned or designated sales, service or distribution facility.
RAID Storage/Adapter Standard Warranty Policies
RMA / Support Services:
-
Minor Software Revision (sent to customer via Online Technical Support or Email)
-
Major Software Revision (case-by case basis – contact GeneraLSales@highpoint-tech.com)
-
Standard Software Updates (If applicable) available from HighPoint’s website.
-
Free Online Technical Support (for duration of Warranty period)
-
Repair or Replacement of defective product (for duration of warranty period - from date of purchase)
-
HighPoint will cover the cost of the repair/replacement shipment, via FedEX or UPS.
-
For expedited shipping requests, please contact GeneraLSales@highpoint-tech.com
rDrive RAID Storage
USB 3.1 | |
RD6114VM-24T | 1 Year |
RD6114VW-24T | 1 Year |
NVMe Product Series
NVMe RAID Enclosures | |
SSD6540 | 2 Years |
SSD6540M | 2 Years |
RocketStor 6661A-NVMe | 1 Year |
NVMe JBOD Enclosures | |
RocketStor 6540S | 2 Years |
RocketStor Enclosures / Adapters / I/O Solutions
Thunderbolt™ 3 RAID Enclosures | |
RocketStor 6628A | 3 Years |
RocketStor 6628T | 1 Year |
RocketStor 6674T | 1 Year |
Thunderbolt™ 3 I/O Solutions | |
RocketStor 6661A | 1 Year |
RocketStor 6661A-4USB | 1 Year |
RocketStor 6661A-2USB | 1 Year |
RocketStor 6661A-2U2e | 1 Year |
RocketStor 6661A-mSAS3 | 1 Year |
RocketStor 6661A-mSAS2 | 1 Year |
RocketStor 6661A-mSAS1 | 1 Year |
RocketStor 6661A-eSATA | 1 Year |
12Gb/s Mini-SAS Tower RAID Enclosures | |
RocketStor 6438S | 3 Years |
RocketStor 6434S | 3 Years |
RocketStor 6438TS | 3 Years |
RocketStor 6434TS | 3 Years |
Mini-SAS Tower RAID Enclosures | |
RocketStor 6418AS | 3 Years |
RocketStor 6418TS | 2 Years |
RocketStor 6414AS | 3 Years |
RocketStor 6414TS | 2 Years |
RocketStor 6414VS | 1 Years |
RocketStor 6418S | 1 Year |
RocketStor 6414S | 1 Year |
Thunderbolt™ Tower RAID Enclosures | |
RocketStor 6314A | 1 Years |
RocketStor 6314B | 1 Years |
Thunderbolt™ 2 RAID & Storage Adapters | |
RocketStor 6328 | 3 Years |
RocketStor 6328L | 1 Year |
RocketStor 6324L | 1 Year |
Mini-SAS Rackmount RAID Enclosures | |
RocketStor 6421AS | 3 Years |
RocketStor 6422AS | 3 Years |
RocketStor 6424TS | 3 Years |
RocketStor 6421TS | 3 Years |
RocketStor 6422TS | 3 Years |
RocketStor 6421VS | 3 Years |
USB 3.1 RAID Enclosures | |
RocketStor 6124V | 2 Years |
RocketStor 6114V | 1 Year |
RocketStor Drive Dock/Enclosure Limited Warranty
RMA / Support Services:
-
Free Online Technical Support (for duration of warranty period)
-
HighPoint will cover the cost of the repair/replacement shipment, via FedEX or UPS.
-
For expedited shipping requests, please contact GeneraLSales@highpoint-tech.com
Drive Docks / Enclosures
Thunderbolt™ 3 Rackmount Enclosure | |
NA381TB-3 | 1 Year |
Thunderbolt™ Drive Docks | |
RocketStor 5212 | 1 Year |
USB 3.2 Drive Docks | |
RocketStor 3112D | 1 Year |
USB 3.1 Drive Docks | |
RocketStor 3112C | 1 Year |
RocketStor 3122B | 1 Year |
USB 3.0 Drive Docks | |
RocketStor 5411A | 1 Year |
RocketStor 5411D | 1 Year |
HighPoint Warranty Policies
We are committed to providing timely and comprehensive technical assistance for all HighPoint Products and Solutions. In addition, all HighPoint products are backed by our Limited or Standard Warranty programs. The Warranty period varies depending upon product model and classification.
(Please scroll down to view the RMA and Support services available for your product.)
Note: Please see our RMA Return Policy for Shipping information.
Warranty Terms
-
Product warranties are nontransferable, and only extend to the original purchaser or recipient of a gift.
-
We will only honor warranties for product purchased from authorized resellers or distributors
-
Please do not tamper with or attempt to remove any warranty labels applied to the product – doing so will void the product warranty
-
Modification to, alteration of or applying non-certified software updates to the product will void the product’s warranty
HighPoint Product Warranty Statement
HighPoint is not responsible for the loss of or damage to any software, data or media. HighPoint’s only responsibility is to repair or replace the defective, physical product for the duration of the product’s warranty period. This limited warranty only applies to product manufactured by HighPoint Technologies, Inc., and purchased through an authorized reseller. The limited warranty does not cover product that has been subject to improper installation, abuse, neglect or modification, or any unauthorized service or maintenance.
Under no circumstance will HighPoint be responsible or liable for any labor expense associated with the removal or replacement of the defective product. HighPoint is not responsible for any costs associated with the preparation or shipment of defective product(s) to a HighPoint owned or designated sales, service or distribution facility.
Limited Warranty
RMA / Support Services:
-
Free Online Technical Support (for duration of warranty period)
-
Repair or Replacement of defective product (up to 90 days from date of purchase)
-
HighPoint will cover the cost of the repair/replacement shipment, via FedEX or UPS.
-
For expedited shipping requests, please contact GeneraLSales@highpoint-tech.com
Rack & Drive Tray Accessories
Racks & Drive Trays | |
ATSRFR28TW | 90 Days |
RocketStor 6000SRK | 90 Days |
RSTRAY-R | 90 Days |
RSTRAY-T | 90 Days |
Cable Accessories
NVMe | |
8643-8639-50 | 90 Days |
8644-8644-220 | 90 Days |
8644-8644-210 | 90 Days |
8643-8643-0350 | 90 Days |
8643-8643-060 | 90 Days |
OLX4-8643-061 | 90 Days |
Thunderbolt™ | |
TB3-040G-505 | 90 Days |
TB3-040G-510 | 90 Days |
TB3-040G-520 | 90 Days |
USB | |
USB-A31-06B | 90 Days |
USB-A31-1MC | 90 Days |
USB-A31-2MC | 90 Days |
USB-C31-06B | 90 Days |
USB-C31-1MC | 90 Days |
Mini-SAS | |
8643-4SAS-1M | 90 Days |
8643-4SATA-1M | 90 Days |
8644-8088-1M1 | 90 Days |
EXT-MS-1MEJ | 90 Days |
EXT-MS-1MMS | 90 Days |
INT-MS-1M4S | 90 Days |
Misc. Accessories
BBU | |
HPTBBU-05 | 1 Year |
Power Supplies | |
RSPA50W | 1 Year |
Thunderbolt™ 3 to Thunderbolt™ Adapters | |
TB3-LADP-TB2 | 1 Year |
Warranty Policies for Host Controller Product Series
All HighPoint products are backed by our RMA and Warranty Services Policies. We recommend reviewing the following before submitting any return request:
If you have any questions regarding a HighPoint Product or Solution, please contact our Customer Support Department to initiate a Support Ticket, and start the RMA process. HighPoint provides RMA repair or RMA replacement services throughout the product’s Warranty period, for products that have been verified as defective by our Customer Support Department.
Requesting an RMA Repair or Replacement
To be eligible for an RMA, your item must not be aged past its Warranty Period. To initiate the RMA process:
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1) Contact HighPoint Customer Support to verify the product’s working state. You can submit an RMA request using our Online Support interface: https://www.highpoint-tech.com/websupport/
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2) You will be assigned a Case ID, and contacted by our Customer Support Department. If the product is deemed defective, or in need of repair, they will request that you submit an RMA form for approval.
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3) Once the Form is processed, you will then be assigned an RMA number and provided with an RMA Return Shipment slip.
RMA Returns Policy
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Please note, the Customer is responsible for any costs associated with the RMA shipment to HighPoint. This includes packaging, handling fees, insurance and the shipment service.
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For requests outside of the Continental United States (International, Alaska/Hawaii/Puerto Rico): The Customer must cover all shipment costs (including all custom tax, duties, and misc. handling fees) – this includes the RMA shipments to and from HighPoint.
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For requests within the Continental United States: The customer must pay all shipment related fees for the initial RMA return to HighPoint. HighPoint will cover the return shipping costs for the RMA repair or replacement.
Note 1: All RMA requests will take up to 10 Business days of processing time upon receiving the return items.
Note 2: The RMA number will remain valid for 30 days from the issue date.
HighPoint Technologies, Inc.
41650 Christy St.,
Fremont, CA 94538
Attn: HighPoint RMA Dept.
RMA #
Shipping the RMA
Return Address:
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Print a copy of and attach the HighPoint Return Shipment Slip to the outside of the RMA Package.
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RMA form: Please print out and include a copy of the approved RMA Form.
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Purchase Invoice – please include a copy of the original Purchase Invoice with your RMA return.
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Please Include all of the original Kit Contents. (e.g. retail box/ hardware/ documentation).
NOTE: HighPoint may reject the RMA shipment, at the customer’s expense (freight collect), if any of items “A” through “D” (listed above) are not included. In the event of a rejected RMA, the Customer will need to resubmit an RMA request form.
Replacement / Repair Procedure for Hardware:
After receiving the RMA return, HighPoint will examine the packaging contents and verify/test the returned product against the reported defect(s). HighPoint will then contact the customer and report the results of the verification procedure.
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Replacement within the continental United States will take up to 21 Business Days, upon receiving RMA return package.
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HighPoint will only ship the RMA return package to the return address entered into the RMA Form. Please note, the customer is responsible for all shipping costs associated with a second replacement unit, if the incorrect return address was included on the approved RMA form.
Note: All RMA return shipping services use FedEx Ground. HighPoint is responsible for the replacement shipping & handling charges within the continental United States.
HighPoint will use commercially reasonable efforts to ship a replacement part within ten (10) working days after receipt of the RMA request. Actual delivery times may vary depending on Customer location.
If you would like to request and expedited shipping service,
please contact us at GeneraLSales@highpoint-tech.com