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SSD7000 controller cannot create RAID0 in UEFI
- 10 hours ago
- 2 min read
This knowledge base (KB) applies to the following NVMe RAID AICs.
Table 1: Support NVMe RAID AICs
Support NVMe RAID AICs | SSD7105 SSD7202 SSD7502 SSD7505 SSD7540 SSD7580B SSD7580C SSD7749E SSD7749M SSD7749M2 SSD6780A RS6542AW RocketAIC 7105HWSeries RocketAIC 7502HWSeries RocketAIC 7505HWSeries RocketAIC 7540HWSeries RocketAIC 7749EWSeries RocketAIC 7749MW Series RocketAIC 7749M2W Series |
When attempting to create a RAID array using the UEFI tool, the interface reports that “No Supported Controller Detected”, and can proceed no further.
Possible causes
1. The SSD7000/7500 controller is not functioning properly.
2. The SSD controller is not securely installed into the motherboard’s PCIe slot.
3. There is a UEFI version error (you are using an incorrect our outdated version of the UEFI tool)
4. The SSD controller’s ID is incorrect.
5. PCIe slot is not set to allow Storage Option ROM to load or motherboard CSM not set disable.
Known Solutions & Workarounds
1. Make sure the SSD controller is properly installed into the PCIe slot. A loose/insecure connection would prevent the controller from being detected by the motherboard.
2. Consult your motherboard’s User Guide, and check the motherboard’s UEFI BIOS settings – make sure Option ROM settings are enabled for the PCIe slot used by the controller.
3. Make sure you are using the correct and latest version of the UEFI utility. Check the Software Updates webpage for the SSD7000 controller you are working with, and see if any updates are available.
· SSD7103: https://www.highpoint-tech.com/legacy
· SSD7505: https://www.highpoint-tech.com/gen4-nvme-m2
· SSD7540: https://www.highpoint-tech.com/gen4-nvme-m2
· SSD7580A: https://www.highpoint-tech.com/gen4-nvme-u2
· SSD7580B: https://www.highpoint-tech.com/gen4-nvme-u2
4. If the controller is detected, but the “No Supported Controller Detected” is still displayed when attempting to create an array, you will need to make sure the controller ID matches the product ID.
Check this by manual loaded driver
Enter loadpcirom xxx.rom in the UEFI Shell.
Based on the output of this command, we can determine whether our UEFI driver is incompatible with your motherboard. If it can be loaded manually, it means that the BIOS settings do not allow third-party ROM (Storage Option ROM) files to be loaded.
Support Services
If it still does not work after manual loading, Please collect two copies of the file on the UEFI Shell command side and submit it to Support.
1. Save the driver information by using the following command: drivers > drivers.txt
It will save drivers’ log to the USB drive, as the file “drivers.txt”.
2. Save the on-screen pci information using the following command: pci > pci.txt
This will save the pci’s log to the USB boot drive, as the file “pci.txt”.
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