Driver cannot load after updating macOS

This knowledge base (KB) applies to the following NVMe RAID AICs.

Table 1: Support NVMe RAID AICs

Support NVMe RAID AICs

RocketRAID 4520/4522SGL RocketStor 6628A RocketStor 6418AS/6414AS RocketStor 6314A/6314B

The driver cannot be loaded or cannot enter the WEBGUI Until Update the firmware

If you had been successfully using a HighPoint RAID solution based on the RR4500 series Hardware RAID controller with macOS 10.13x (and earlier), but are currently unable to use the product after updating to 10.14.x or later, you may need to update the RR4500 firmware.

Procedure:

1. Power down the Mac system.

2. Disconnect any drives hosted by the HighPoint controller or enclosure; (temporarily unplug the cables or eject the drive trays).

3. Boot the Mac system.

4. After booting macOS, download the latest firmware from the official HighPoint Website: https://www.highpoint-tech.com/BIOS_Driver/HighPointIOP/FW/RS63xx_macOS_v1.8.15.0.4_18_04_24.zip

5. Extract the download to a directory of your choice.

6. Open the terminal, browse to the location of the extracted RR4500 firmware download, and run the following command: go.command

Note: you can also drag the go.command file to the terminal window to start the process:

7. The script will prompt you to confirm that the RS63xx is not connected, and ask you to press Enter to continue. Depending on your macOS user privileges, you may be promoted to enter a password.

8. Verify that all disks hosted by the RS63xx are temporarily removed (unplug the drive trays) and connect the RS63xx to the Mac system.

9. Press the "Enter" key; a pop-up message will be displayed. Enter your username and password to confirm the System Preferences prompt "Security & Privacy", and then click "Allow Anyway" to proceed.

10. The script will flash the firmware; this process requires approximately 10 seconds. A new pop-up will display asking you to confirm the update. Click "OK".

11. If macOS prompts “ctrinfo” can’t be opened… (as shown below), the warning can be safely ignored. Press OK to complete the process.