This knowledge base (KB) applies to the following NVMe RAID AICs. Table 1: Support NVMe RAID AICs Support NVMe RAID AICs RocketRAID 4520/4522SGL RocketStor 6628A RocketStor 6418AS/6414AS RocketStor 6314A/6314B The driver cannot be loaded or cannot enter the WEBGUI Until Update the firmware If you had been successfully using a HighPoint RAID solution based on the RR4500 series Hardware RAID controller with macOS 10.13x (and earlier), but are currently unable to use the pro

This knowledge base (KB) applies to the following NVMe RAID AICs. Table 1: Support NVMe RAID AICs Support NVMe RAID AICs SSD7101A-1 SSD7104 SSD7105 SSD7204 SSD7140A SSD7540 SSD7749M SSD7749M2 SSD7749E SSD7505 SSD7202 SSD7502 SSD7120 SSD7180 SSD7184 SSD7580B SSD7580C 1. Overivew The three most common benchmark utilities are FIO, HDparm and “dd”. We used each utility with the SSD7103 to document how these tools are able to test NVMe performance. We found that FIO was the

This knowledge base (KB) applies to the following NVMe RAID AICs. Table 1: Support NVMe RAID AICs Support NVMe RAID AICs All Products For Windows or Linux operating systems; please refer to the resources section of the corresponding product page to obtain the complete RAID Management Guide. The following is a link to HighPoint's official website: https://www.highpoint-tech.com/USA_new/main.htm Create a RAID10 using the command line interface (CLI) Enter the following

This knowledge base (KB) applies to the following NVMe RAID AICs. Table 1: Support NVMe RAID AICs Support NVMe RAID AICs All Products How to Check if TRIM is enabled: 1. Using the search button located near the Windows icon (bottom left-hand corner of the desktop), type Command Prompt and press Enter . Note: you may need to start the utility with Administrator Privileges enabled. 2. Once Command Prompt starts, enter the following command and press Enter: fsutil behavio

This knowledge base (KB) applies to the following Enclosures. Table 1: Support Enclosures Support NVMe RAID AICs R3700 Series/ RR2800 Series/ RR2700 Series/ RR800 Series/RR600 Series/ RS64xxTS/ RS6618T/ RS6628T/ RS6674T RR4500 Series/ RS64xxAS/ RS6314A/ RS6318A/ RS6618A/ RS6628A There are several possible reasons why the WebGUI would be unable to connect to the RAID Enclosure: 1. The RAID Enclosure’s Controller isn’t recognized by the system. 2. The Device ID is incorr

This knowledge base (KB) applies to the following NVMe RAID AICs. Table 1: Support NVMe RAID AICs Support NVMe RAID AICs SSD7140 / SSD7180 / SSD7184 / RU1488C While using the SSD7140/SSD7180/SSD7184/RU1488C NVMe RAID controller with a Windows operating system, a “Yellow Mark” error is shown under Windows Device Manager for a “Base System Device”: 1. This “Yellow Mark” error message is associated with an unused feature of SSD7140, SSD7180, RU1488C, and SSD7184, NVMe RA

This knowledge base (KB) applies to the following NVMe RAID AICs. Table 1: Support NVMe RAID AICs Support NVMe RAID AICs RocketRAID 4500 series RocketRAID 2700 series RocketRAID 3700 series RocketRAID 644L RocketRAID 642L RocketRAID 622 HighPoint no longer manufactures eSATA controllers (controllers with external SATA connectivity). We recommend customers upgrade to our RR4500, 2700 or 3700 series. We manufacture 4 and 8-bay mini-SAS storage enclosures, and a range of

This knowledge base (KB) applies to the following NVMe RAID AICs. Table 1: Support NVMe RAID AICs Support NVMe RAID AICs RR600, RR800, RR2700, RR2800, RR3700, RR4500, RS6400 series Note: This only applies to RocketRAID series product, and SAS/SATA based RAID Enclosures (RR600, RR800, RR2700, RR2800, RR3700, RR4500, RS6400 series). This is related to applications that require a 32bit environment. If you need to access the BIOS interface of a RocketRAID controller, or use

This knowledge base (KB) applies to the following NVMe RAID AICs. Table 1: Support NVMe RAID AICs Support NVMe RAID AICs SSD7105 SSD7202 SSD7502 SSD7505 SSD7540 SSD7580A SSD7580B SSD7580C SSD7749E SSD7749M SSD7749M2 SSD6780A RS6542AW RocketAIC 7105HWSeries RocketAIC 7502HWSeries RocketAIC 7505HWSeries RocketAIC 7540HWSeries RocketAIC 7749EWSeries RocketAIC 7749MW Series RocketAIC 7749M2W Series RA6542AWW-S491T5-12 The binary driver only supports certain kernel versions.

This knowledge base (KB) applies to the following NVMe RAID AICs. Table 1: Support NVMe RAID AICs Support NVMe RAID AICs SSD7101A-1 SSD7104 SSD7105 SSD7204 SSD7140A SSD7540 SSD7749M SSD7749M2 SSD7749E SSD7505 SSD7202 SSD7502 SSD7120 SSD7180 SSD7184 SSD7580B SSD7580C SSD6204A SSD6202A SSD6540 We provide two types of reports for most of our product series – Compatibility and Performance. Our compatibility reports focus on general functionality, and server as reference mat

This knowledge base (KB) applies to the following NVMe RAID AICs. Table 1: Support NVMe RAID AICs Support NVMe RAID AICs All products We apologize for any confusion, but we were an OEM supplier for this enclosure solution - we did not sell or market this product. The controller included with this Sans Digital product likely uses unique BIOS/driver versions – HighPoint software updates should not be used with this combination. To clarify, our controllers do not support P

This knowledge base (KB) applies to the following NVMe RAID AICs. Table 1: Support NVMe RAID AICs Support NVMe RAID AICs SSD6202 SSD6204 SSD6202A SSD6204A When the RAID is degraded or the disk is detached, the buzzer will sound. The Alarm (aka “Beeper”) is controlled by an MCU, and can only be disabled using the OOB (Out-of-Band) port. The WebGUI and CLI tools cannot directly communicate with the MCU. For more information on how to use the OOB, please refer to SSD6200

This knowledge base (KB) applies to the following NVMe RAID AICs. Table 1: Support NVMe RAID AICs Support NVMe RAID AICs SSD7105, SSD7202, SSD7502, SSD7505, SSD7540, SSD7580B, SSD7580C, SSD7749E, SSD7749M, SSD7749M2, Rocket 7608A, Rocket 7628A, Rocket 7528D Note: This issue is applicable to all HighPoint NVMe products that support the Boot-RAID function. Description: A Known bug with Windows 11 24h2 system will result in the loss of the HighPoint RAID partitionwhen attemp

This knowledge base (KB) applies to the following NVMe RAID AICs. Table 1: Support NVMe RAID AICs Support NVMe RAID AICs SSD7502 SSD7505 SSD7540 SSD7580A SSD7580B SSD7749M SSD7749E SSD6780A Combinations Issue NVMe RAID AICs + Lenovo P620 motherboard A Broadcom 88048 I2C access timeout error will prevent the driver from loading properly in a Windows/ Linux environment.

This knowledge base (KB) applies to the following NVMe RAID AICs. Table 1: Support NVMe RAID AICs Support NVMe RAID AICs SSD7505/SSD7540/Rocket1580/Rocket1508/Rocket1504 When using an SSD7505/SSD7540/Rocket1580/Rocket1508/Rocket1504 NVMe RAID controller with a Windows operating system, a “Yellow Mark” error is shown under Windows Device Manager for a “Mass Storage Controller”: SSD7505/SSD7540/Rocket1580/Rocket1508/Rocket1504: This “Yellow Mark” error message is associated w

This knowledge base (KB) applies to the following NVMe RAID AICs. Table 1: Support NVMe RAID AICs Support NVMe RAID AICs SSD7101A-1 SSD7104 SSD7105 SSD7204 SSD7140A SSD7540 SSD7749M SSD7749M2 SSD7749E SSD7505 SSD7202 SSD7502 SSD7120 SSD7180 SSD7184 SSD7580B SSD7580C For many NVMe-based storage applications, the security-performance tradeoff required for RAID 5 & 6 support is less than ideal. NVMe media is significantly more reliable than platter-based storage (conventio

For years, Edge AI was forced into a corner: you either used underpowered integrated chips or massive, power-hungry GPUs that wouldn't fit in a ruggedized industrial-grade enclosure. Today, Edge architecture is shifting. The rise of M.2 AI Processing Units (AIPUs)—like the Hailo-10, Axelera Metis, and Ambrize—has introduced the era of Modular Compute. But these modules are only as good as the interface they plug into. To build a true "Swiss Army Knife" for your Edge environme

As the industry continues to transition to PCIe Gen5 , IT professionals are quickly realizing that raw speed is no longer the only challenge. PCIe Signal Integrity – the strength and reliability of the PCIe pathway, is a new frontier. At 32GT/s, the physical window for data transmission is incredibly tight. HighPoint is rewriting the rules with a new breed of Active Retimer-Based AICs. The following article takes a is a deep dive into the architecture that makes Retimer-Based

The challenges faced by modern Edge AI environments isn’t limited to processing power—the physical geography of the host hardware platform has become a chief concern. As more and more businesses integrate AI driven technology into their workflows (factories, retail hubs, and telco towers), the required accelerator hardware is often being “crammed” into short-depth 1U and 2U servers. For AI Architects, two major challenges have arisen: 1. The Space challenge: Many PCIe Gen5 c

Beyond the Component: Why "Validated Ecosystems" Matter For high-stakes AI and HPC hardware environments, a single point of failure can result in days of downtime. Many vendors sell individual cards or cables, leaving the "integration headache" to the customer. At HighPoint, we understand that for PCIe Gen5 to work at scale, you need more than just a collection of hardware components—you need a validated expansion architecture . Our External CopprLink™ PCIe Architecture is bu