This knowledge base (KB) applies to the following NVMe RAID AICs.   Table 1: Support NVMe RAID AICs Support NVMe RAID AICs All Products How to Check if TRIM is enabled: 1. Using the search button located near the Windows icon (bottom left-hand corner of the desktop), type  Command Prompt  and press  Enter .  Note: you may need to start the utility with Administrator Privileges enabled. 2. Once Command Prompt starts, enter the following command and press Enter:  fsutil behavior query disabledeletenotify 3. If the value is  0  (as shown in the screenshot below), TRIM is enabled.   If the value is  1 , TRIM is disabled.   Enabling TRIM Support 1. Open the Command Prompt utility. 2. Type the following command and press Enter:  fsutil behavior set disabledeletenotify 0   Disabling TRIM Support 1. Open the Command Prompt utility. 2. Type the following command and press Enter:  fsutil behavior set disabledeletenotify 1   How do I configure Windows to automatically start TRIM? 1. Using the Search field, enter “ Defragment and Optimize Drives ”, then right-click and select “ Run as administrator ” to enter. 2. Select the disk you want to TRIM and click Optimize to TRIM the disk. How to schedule TRIM 1. Click the  Change settings  button, and then click the  Frequency  drop down menu – you can select between  Daily, Weekly  and  Monthly. 2. Use the  Choose  button to select the target drive. 3. Once you have made your selection, you can close the window.

This knowledge base (KB) applies to the following Enclosures.   Table 1: Support Enclosures   Support NVMe RAID AICs R3700 Series/ RR2800 Series/ RR2700 Series/ RR800 Series/RR600 Series/ RS64xxTS/ RS6618T/ RS6628T/ RS6674T RR4500 Series/ RS64xxAS/ RS6314A/ RS6318A/ RS6618A/ RS6628A   There are several possible reasons why the WebGUI would be unable to connect to the RAID Enclosure: 1. The RAID Enclosure’s Controller isn’t recognized by the system. 2. The Device ID is incorrect. 3. The HighPointIOP/HighPointRR driver isn’t loading. 1) Confirm the Enclosure’s RAID Controller is recognized by the Mac system. Under System Profile, click on PCI and look for the RocketRAID controller entry (RR4520 example shown below): RS6314A,RS6318A,RS6618A,RS6628A: Device ID:0x4520 RS6618T,RS6628T,RS6674T: Device ID:0x0840 2) Confirm the RAID Controller’s Device ID. As shown above, the ID should correspond with the Enclosure’s RAID controller. 3) Confirm the Driver is loading. As shown above “Driver Installed” should be listed as “Yes”. For RR4500 Series/RS64xxAS/RS6314A/RS6318A/RS6618A/RS6628A products: System Information à Software à Extensions à HighPointIOP For RR3700 Series/RR2800 Series/RR2700 Series/RR800 Series/RR600 Series/RS64xxTS/RS6618T/RS6628T/RS6674T products: System Information à Software à Extensions à HighPointRR 4) Confirm the Enclosure is recognized as a Thunderbolt Device. Under System Profile, click on  Thunderbolt  and look for the RocketStor Enclosure entry: 5) Contact our Support Department if you are not able to resolve the issue. Some technical issues may require advanced support, or direct assistance from our software engineers. In these cases, we will need a copy of your system log file (also known as the event log).The System Log typically records errors, device failures, and software or driver related incidents. This information can help our engineers narrow down or even identify the source of the problem you are experiencing. Please refer to the following guide: https://highpoint-tech.com/PDF/support/Obtaining%20System%20Log%20Files%20Article_v1.04_20_05_28.pdf Contact Support:  To contact our Support Department, visit our Online Web Support Portal https://www.highpoint-tech.com/websupport/

This knowledge base (KB) applies to the following NVMe RAID AICs.   Table 1: Support NVMe RAID AICs   Support NVMe RAID AICs SSD7140 / SSD7180 / SSD7184 / RU1488C   While using the SSD7140/SSD7180/SSD7184/RU1488C NVMe RAID controller with a Windows operating system, a “Yellow Mark” error is shown under Windows Device Manager for a “Base System Device”: 1. This “Yellow Mark” error message is associated with an unused feature of  SSD7140, SSD7180, RU1488C, and SSD7184,  NVMe RAID Controllers’ PCIe Switch chipset. It can be safely ignored, and will not interfere with the controller’s performance or functionality. For more information, please see section “ 3. Notes about the Yellow Mark entry” . If you wish to remove the yellow marked entries, please install the following PLX driver. 2. Installing the PLX Driver: Download 1) Remove all NVMe SSD’s from the SSD7000 series controller, and install it into a PCIe slot. 2)  Power on the system and boot Windows. 3) Locate the PLX driver package and extract this to a directory of your choice. 4) Open Device Manager and expand Other Devices. 5) Right-click on one of the  Base system device  entries, and select  Update driver. 6) Select  Browse my computer for drivers , and browse to the folder that contains the extracted PLX download. 7) Click the  PLX_Windows_Driver_xxx option (as shown below), and click  OK. 8) Select  Next. 9) When the pop-up window appears, select  Install. 10) After the installation process is complete, click  Close. 11) Repeat steps 5 through 10 for the remaining Base system device entries. Once complete, you should see the following entries:   12) You can check the properties for each entry – it should report that “The device is working properly”. 3. Notes about the Yellow Mark entry: Windows Device Manger distinguishes the types of device according to ClassGUID. The PLX driver claims to report the device ClassGUID={4d36e97e-e325-11ce-bfc1-08002be10318}. This ClassGUID is categorized under Other Devices, according to the instructions given by Microsoft. So even if the controller driver is successfully installed, it will still display the yellow mark entry under Other Devices, due to how Windows classifies the PLX component. Regarding the    shown above; this signifies “Other Device”. Official Microsoft explanation link: https://docs.microsoft.com/en-us/windows-hardware/drivers/install/system-defined-device-setup-   classes-reserved-for-system-use The ClassGuid of the PLX driver is consistent with the instructions provided by Microsoft.

This knowledge base (KB) applies to the following NVMe RAID AICs.   Table 1: Support NVMe RAID AICs   Support NVMe RAID AICs RocketRAID 4500 series RocketRAID 2700 series RocketRAID 3700 series RocketRAID 644L RocketRAID 642L RocketRAID 622   HighPoint no longer manufactures eSATA controllers (controllers with external SATA connectivity). We recommend customers upgrade to our RR4500, 2700 or 3700 series. We manufacture 4 and 8-bay mini-SAS storage enclosures,  and a range of cabling accessories that have designed for use with these controller series. For: RocketRAID 644L, RocketRAID 642L, RocketRAID 622 Recommended Upgrade Solutions: External mini-SAS (SFF-8088/SFF-8644) Connectivity RocketRAID series RAID Controllers Product RocketRAID 4522SGL RocketRAID 2722 RocketRAID 3742A SAS/SATA Support 6Gb/s SAS/SATA 6Gb/s SAS/SATA 12Gb/s SAS (backwards compatible with 6Gb/s SAS and 6Gb/s SATA) PCIe Host Interface PCIe 2.0 x8 PCIe 2.0 x8 PCIe 3.0 x8 Port Count 8 (2x SFF-SFF-8088) 8 (2x SFF-8088) 8 External (1x SFF-8644) / 8 Internal (SFF-8643) Certified Cable Accessory EXT-1M-1MMS 8644-8088-1M1 RocketStor 6400 Series RAID Storage Enclosures HighPoint manufactures the industry’s most comprehensive selection of SAS & SATA storage enclosures, and are ideal for nearly any DAS application, hardware or software platform, and budget. Available in four and eight-bay tower form factors, RocketStor 6400 Series storage enclosures can be purchased in any number of configurations, ranging from stand-alone drive enclosures and compact external RAID solutions, to complete turnkey storage devices.   RocketStor 6400 Series Enclosures employ industry standard SFF-8088 interface, also known as Mini-SAS connectors, offer several advantages over eSATA cables. The connection is highly secure, and features a built-in locking mechanism. Each cable can accommodate 4 dedicated 6Gb/s SATA connections. RocketStor 6418x  – 8-Bay SAS/SATA Tower Enclosures   RocketStor 6414x  – 4-Bay SAS/SATA Tower Enclosures

This knowledge base (KB) applies to the following NVMe RAID AICs.   Table 1: Support NVMe RAID AICs   Support NVMe RAID AICs RR600, RR800, RR2700, RR2800, RR3700, RR4500, RS6400 series Note: This only applies to RocketRAID series product, and SAS/SATA based RAID Enclosures (RR600, RR800, RR2700, RR2800, RR3700, RR4500, RS6400 series).   This is related to applications that require a 32bit environment. If you need to access the BIOS interface of a RocketRAID controller, or use a DOS-level utility or 32-bit operating system with a RocketRAID controller or RocketStor 6400 series RAID enclosure, you will need to access the motherboard’s BIOS and disable “Above 4G Recording”. This setting does not have to be disabled for general use with current 64-bit platforms (when using the controller/enclosure at the operating system level, for example). This setting does not have to be disabled when using HighPoint SSD7000/7500/6200/6540 series NVMe RAID controllers and enclosures, Rocket 1000 series NVMe HBA’s, HighPoint RocketU and RocketStor USB HBA’s & enclosures, or HighPoint Thunderbolt™ series adapter and enclosure products.

This knowledge base (KB) applies to the following NVMe RAID AICs.   Table 1: Support NVMe RAID AICs   Support NVMe RAID AICs SSD7105 SSD7202 SSD7502 SSD7505 SSD7540 SSD7580A SSD7580B SSD7580C SSD7749E SSD7749M SSD7749M2 SSD6780A RS6542AW RocketAIC 7105HWSeries RocketAIC 7502HWSeries RocketAIC 7505HWSeries RocketAIC 7540HWSeries RocketAIC 7749EWSeries RocketAIC 7749MW Series RocketAIC 7749M2W Series RA6542AWW-S491T5-12   The binary driver only supports certain kernel versions. If you upgrade the system kernel without installing the opensource driver, the upgraded kernel cannot be accessed.

This knowledge base (KB) applies to the following NVMe RAID AICs.   Table 1: Support NVMe RAID AICs   Support NVMe RAID AICs SSD7101A-1 SSD7104 SSD7105 SSD7204 SSD7140A SSD7540 SSD7749M SSD7749M2 SSD7749E SSD7505 SSD7202 SSD7502 SSD7120 SSD7180 SSD7184 SSD7580B SSD7580C SSD6204A SSD6202A SSD6540   We provide two types of reports for most of our product series – Compatibility and Performance. Our compatibility reports focus on general functionality, and server as reference material; customers can download these reports to check if their hardware has been tested with the product they are researching. Our performance reports serve to highlight the maximum transfer capabilities of our storage products. We use Samsung SSD's to benchmark most of our NVMe products due to their overall performance characteristics. We do not seek to promote a specific brand of NVMe media - this is simply the end result of extensive, long-term product testing. We have determined that Samsung PRO series NVMe SSD's produce repeatable, consistently results regardless of platform or configuration.

This knowledge base (KB) applies to the following NVMe RAID AICs.   Table 1: Support NVMe RAID AICs   Support NVMe RAID AICs All products   We apologize for any confusion, but we were an OEM supplier for this enclosure solution - we did not sell or market this product. The controller included with this Sans Digital product likely uses unique BIOS/driver versions – HighPoint software updates should not be used with this combination. To clarify, our controllers do not support Port Multiplier enclosures.Please contact Sans Digital for the appropriate update and further technical assistance. Thank you.

This knowledge base (KB) applies to the following NVMe RAID AICs.   Table 1: Support NVMe RAID AICs   Support NVMe RAID AICs SSD6202 SSD6204 SSD6202A SSD6204A   When the RAID is degraded or the disk is detached, the buzzer will sound. The Alarm (aka “Beeper”) is controlled by an MCU, and can only be disabled using the OOB (Out-of-Band) port. The WebGUI and CLI tools cannot directly communicate with the MCU. For more information on how to use the OOB, please refer to  SSD6200 & SSD6200A Series Management Guide -- Using the OOB (out of band) RAID Management   Section.

This knowledge base (KB) applies to the following NVMe RAID AICs.   Table 1: Support NVMe RAID AICs Support NVMe RAID AICs SSD7105, SSD7202, SSD7502, SSD7505, SSD7540, SSD7580B, SSD7580C, SSD7749E, SSD7749M, SSD7749M2, Rocket 7608A, Rocket 7628A, Rocket 7528D Note: This issue is applicable to all HighPoint NVMe products that support the Boot-RAID function.   Description: A Known bug with Windows 11 24h2 system will result in the loss of the HighPoint RAID partitionwhen attempting to  install Win11 24h2 onto a device directly connected to the system’s motherboard. Relevant Technical Information: OS Windows 11 24h2 Driver SSD7000 Series Driver-v1.3.15.0.1 (solution) R7000 Series Driver-v1.5.30 (solution) Solution: 1. This problem can be resolved in one of three ways: Remove the HPT device, then reinstall the Windows OS: 1) Power down the system and remove the HighPoint NVMe AIC/Adapter. 2) Reinstall Windows. 3) Once Windows is up and running, install the HighPoint NVMe driver. 4) Power down the system and reinstall the HighPoint NVIe AIC/Adapter. 5) Boot Windows – the HPT RAID partition should be intact. 2. New driver solution: 1) Download the new HighPoint Device Driver. To request the driver please submit a support case using our support portal:   https://www.highpoint-tech.com/websupport 2) If there is no existing HighPoint RAID Array:  Arrays created after the new driver has been installed will not lose the RAID partition when installing Windows. 3) If there is an existing HighPoint RAID Array a. Backup data stored in the array to another storage device. b. Delete the HighPoint RAID Array. c. Uninstall the old HighPoint Device Driver. d. Reboot Windows and Install the new HighPoint Device Driver. e. Reboot the system and re-create the HighPoint RAID Array. f. Restore backed-up data to the new RAID Array. 3. Upgrade the Windows OS using an Internet Connection Update the system using Settings→ Windows Update ; after the online update has completed the HighPoint RAID partition should remain intact.

This knowledge base (KB) applies to the following NVMe RAID AICs.   Table 1: Support NVMe RAID AICs   Support NVMe RAID AICs SSD7502 SSD7505 SSD7540 SSD7580A SSD7580B SSD7749M SSD7749E SSD6780A   Combinations Issue NVMe RAID AICs + Lenovo P620 motherboard A Broadcom 88048 I2C access timeout error will prevent the driver from loading properly in a Windows/ Linux environment.

This knowledge base (KB) applies to the following NVMe RAID AICs.   Table 1: Support NVMe RAID AICs Support NVMe RAID AICs SSD7505/SSD7540/Rocket1580/Rocket1508/Rocket1504 When using an SSD7505/SSD7540/Rocket1580/Rocket1508/Rocket1504 NVMe RAID controller with a Windows operating system, a “Yellow Mark” error is shown under Windows Device Manager for a “Mass Storage Controller”: SSD7505/SSD7540/Rocket1580/Rocket1508/Rocket1504: This “Yellow Mark” error message is associated with an unused feature of SSD7505, SSD7540, Rocket1580, Rocket1508, Rocket1504 NVMe RAID Controllers’ PCIe Switch chipset. It can be safely ignored, and will not interfere with the controller’s performance or functionality. If desired, you can remove the Yellow Mark by installing a special driver package for the controller – this update is available from our Support Department, upon request. The driver package includes information about the Switch Chipset – it is otherwise unchanged from the standard driver release. Installing the Optional Driver Package : Download 1. Install the SSD7540 (with at least 1 NVMe drive installed) into the motherboard, and boot the Windows operating system. 2. Open Device Manager → Other Devices → Mass Storage Controller 3. Right click on the “ Mass Storage Controller ” entry, select Update Driver Software  and choose Browse my computer for drivers.   4. Browse to the extracted drier package and click Next  to update. 5. When the pop-up window appears, please click Install. 6. After the installation process has completed, click Close : 7. Access Device Manager once more. Mass Storage Controller  should no longer be displayed. Instead, a Highpoint Driverless PCI Controller  should be show under System devices .