HighPoint Warranty Policies
We are committed to providing timely and comprehensive technical assistance for all HighPoint Products and Solutions. In addition, all HighPoint products are backed by our Limited or Standard Warranty programs. The Warranty period varies depending upon product model and classification.
(Please scroll down to view the RMA and Support services available for your product.)
Note: Please see our RMA Return Policy for Shipping information.
Warranty Terms
- Product warranties are nontransferable, and only extend to the original purchaser or recipient of a gift.
- We will only honor warranties for product purchased from authorized resellers or distributors.
- Please do not tamper with or attempt to remove any warranty labels applied to the product – doing so will void the product warranty.
- Modification to, alteration of or applying non-certified software updates to the product will void the product’s warranty.
HighPoint Product Warranty Statement
HighPoint is not responsible for the loss of or damage to any software, data or media. HighPoint’s only responsibility is to repair or replace the defective, physical product for the duration of the product’s warranty period. This limited warranty only applies to product manufactured by HighPoint Technologies, Inc., and purchased through an authorized reseller. The limited warranty does not cover product that has been subject to improper installation, abuse, neglect or modification, or any unauthorized service or maintenance.
Under no circumstance will HighPoint be responsible or liable for any labor expense associated with the removal or replacement of the defective product. HighPoint is not responsible for any costs associated with the preparation or shipment of defective product(s) to a HighPoint owned or designated sales, service or distribution facility.
RAID Storage/Adapter Standard Warranty Policies
RMA / Support Services:
- Minor Software Revision (sent to customer via Online Technical Support or Email)
- Major Software Revision (case-by case basis – contact sales@highpoint-tech.com)
- Standard Software Updates (If applicable) available from HighPoint’s website.
- Free Online Technical Support (for duration of Warranty period)
- Repair or Replacement of defective product (for duration of warranty period - from date of purchase)
- HighPoint will cover the cost of the repair/replacement shipment, via FedEX or UPS.
- For expedited shipping requests, please contact sales@highpoint-tech.com
rDrive RAID Storage
| USB 3.1 |
| RD6114VM-24T |
1 Year |
| RD6114VW-24T |
1 Year |
NVMe Product Series
| NVMe RAID Enclosures |
| SSD6540 |
2 Years |
| SSD6540M |
2 Years |
| RocketStor 6661A-NVMe |
1 Year |
| NVMe RAID Drives |
| rSSD7101A-500G |
3 Years or 2x 100TBW |
| rSSD7101A-010T |
3 Years or 4x 100TBW |
| rSSD7101B-010T |
5 Years or 2x 400TBW |
| rSSD7101B-040T |
5 Years or 4x 800TBW |
RocketStor Enclosures / Adapters / I/O Solutions
| Thunderbolt™ 3 RAID Enclosures |
| RocketStor 6628A |
3 Years |
| RocketStor 6628T |
1 Year |
| RocketStor 6674T |
1 Year |
| Thunderbolt™ 3 I/O Solutions |
| RocketStor 6661A |
1 Year |
| RocketStor 6661A-4USB |
1 Year |
| RocketStor 6661A-2USB |
1 Year |
| RocketStor 6661A-2U2e |
1 Year |
| RocketStor 6661A-mSAS3 |
1 Year |
| RocketStor 6661A-mSAS2 |
1 Year |
| RocketStor 6661A-mSAS1 |
1 Year |
| RocketStor 6661A-eSATA |
1 Year |
| 12Gb/s Mini-SAS Tower RAID Enclosures |
| RocketStor 6438TS |
3 Years |
| RocketStor 6434TS |
3 Years |
| Mini-SAS Tower RAID Enclosures |
| RocketStor 6418AS |
3 Years |
| RocketStor 6418TS |
2 Years |
| RocketStor 6414AS |
3 Years |
| RocketStor 6414TS |
2 Years |
| RocketStor 6414VS |
1 Years |
| RocketStor 6418S |
1 Year |
| RocketStor 6414S |
1 Year |
| Thunderbolt™ Tower RAID Enclosures |
| RocketStor 6314A |
1 Years |
| RocketStor 6314B |
1 Years |
| Thunderbolt™ 2 RAID & Storage Adapters |
| RocketStor 6328 |
3 Years |
| RocketStor 6328L |
1 Year |
| RocketStor 6324L |
1 Year |
| Mini-SAS Rackmount RAID Enclosures |
| RocketStor 6421AS |
3 Years |
| RocketStor 6422AS |
3 Years |
| RocketStor 6424TS |
3 Years |
| RocketStor 6421TS |
3 Years |
| RocketStor 6422TS |
3 Years |
| RocketStor 6421VS |
3 Years |
| USB 3.1 RAID Enclosures |
| RocketStor 6124V |
2 Years |
| RocketStor 6114V |
1 Year |
RocketStor Drive Dock/Enclosure Limited Warranty
RMA / Support Services:
- Free Online Technical Support (for duration of warranty period)
- HighPoint will cover the cost of the repair/replacement shipment, via FedEX or UPS.
- For expedited shipping requests, please contact sales@highpoint-tech.com
Drive Docks / Enclosures
| Thunderbolt™ 3 Rackmount Enclosure |
| NA381TB-3 |
1 Year |
| Thunderbolt™ Drive Docks |
| RocketStor 5212 |
1 Year |
| USB 3.1 Drive Docks |
| RocketStor 3122C |
1 Year |
| RocketStor 3122B |
1 Year |
| USB 3.0 Drive Docks |
| RocketStor 5411A |
1 Year |
| RocketStor 5411D |
1 Year |