Warranty Policies for RocketStor Enclosure & Storage Solution Product Lines

HighPoint Warranty Policies

We are committed to providing timely and comprehensive technical assistance for all HighPoint Products and Solutions. In addition, all HighPoint products are backed by our Limited or Standard Warranty programs. The Warranty period varies depending upon product model and classification.

(Please scroll down to view the RMA and Support services available for your product.)

Note: Please see our RMA Return Policy for Shipping information.

Warranty Terms

HighPoint Product Warranty Statement

HighPoint is not responsible for the loss of or damage to any software, data or media. HighPoint’s only responsibility is to repair or replace the defective, physical product for the duration of the product’s warranty period. This limited warranty only applies to product manufactured by HighPoint Technologies, Inc., and purchased through an authorized reseller. The limited warranty does not cover product that has been subject to improper installation, abuse, neglect or modification, or any unauthorized service or maintenance.
Under no circumstance will HighPoint be responsible or liable for any labor expense associated with the removal or replacement of the defective product. HighPoint is not responsible for any costs associated with the preparation or shipment of defective product(s) to a HighPoint owned or designated sales, service or distribution facility.

RAID Storage/Adapter Standard Warranty Policies

RMA / Support Services:

rDrive RAID Storage

USB 3.1
RD6114VM-24T 1 Year
RD6114VW-24T 1 Year

NVMe Product Series

NVMe RAID Enclosures
SSD6540 2 Years
SSD6540M 2 Years
RocketStor 6661A-NVMe 1 Year
NVMe JBOD Enclosures
RocketStor 6540S 2 Years
NVMe RAID Drives
rSSD7101A-500G 3 Years or 2x 100TBW
rSSD7101A-010T 3 Years or 4x 100TBW
rSSD7101B-010T 5 Years or 2x 400TBW
rSSD7101B-040T 5 Years or 4x 800TBW

RocketStor Enclosures / Adapters / I/O Solutions

Thunderbolt™ 3 RAID Enclosures
RocketStor 6628A 3 Years
RocketStor 6628T 1 Year
RocketStor 6674T 1 Year
Thunderbolt™ 3 I/O Solutions
RocketStor 6661A 1 Year
RocketStor 6661A-4USB 1 Year
RocketStor 6661A-2USB 1 Year
RocketStor 6661A-2U2e 1 Year
RocketStor 6661A-mSAS3 1 Year
RocketStor 6661A-mSAS2 1 Year
RocketStor 6661A-mSAS1 1 Year
RocketStor 6661A-eSATA 1 Year
12Gb/s Mini-SAS Tower RAID Enclosures
RocketStor 6438TS 3 Years
RocketStor 6434TS 3 Years
Mini-SAS Tower RAID Enclosures
RocketStor 6418AS 3 Years
RocketStor 6418TS 2 Years
RocketStor 6414AS 3 Years
RocketStor 6414TS 2 Years
RocketStor 6414VS 1 Years
RocketStor 6418S 1 Year
RocketStor 6414S 1 Year
Thunderbolt™ Tower RAID Enclosures
RocketStor 6314A 1 Years
RocketStor 6314B 1 Years
Thunderbolt™ 2 RAID & Storage Adapters
RocketStor 6328 3 Years
RocketStor 6328L 1 Year
RocketStor 6324L 1 Year
Mini-SAS Rackmount RAID Enclosures
RocketStor 6421AS 3 Years
RocketStor 6422AS 3 Years
RocketStor 6424TS 3 Years
RocketStor 6421TS 3 Years
RocketStor 6422TS 3 Years
RocketStor 6421VS 3 Years
USB 3.1 RAID Enclosures
RocketStor 6124V 2 Years
RocketStor 6114V 1 Year

RocketStor Drive Dock/Enclosure Limited Warranty

RMA / Support Services:

Drive Docks / Enclosures

Thunderbolt™ 3 Rackmount Enclosure
NA381TB-3 1 Year
Thunderbolt™ Drive Docks
RocketStor 5212 1 Year
USB 3.1 Drive Docks
RocketStor 3112C 1 Year
RocketStor 3122B 1 Year
USB 3.0 Drive Docks
RocketStor 5411A 1 Year
RocketStor 5411D 1 Year