HighPoint Global Web Support

faq FAQ Article

PC hangs during Boot Up(607)

Environment

The information in this article applies to:

Question

PC hangs during Boot Up

Workaround

There are three methods to fix this problem:

1. Adjust the boot order of the installed HBA
2. Update your motherboard BIOS
3. Permanently disable the RocketRAID BIOS with the Quick BIOS download. Note: if this option is used, the HBA can’t be used as a bootable device.

Adjust the Boot Order of installed HBA

If there is more than one HBA installed on the platform, aside from the RR600L series HBA, try swapping the HBA to another PCIe slot to change the boot sequence. In general, the 1st HBA scanned by system BIOS will be initialized first; and at this time, more BIOS memory may be available.

Update the Motherboard BIOS

This resource issue sometimes can be resolved through a system BIOS update. To update your motherboard BIOS, refer to your motherboard manufacturer’s user manual or website.
Note: make sure to follow mainboard’s manual when updating firmware in order avoid damaging mainboard.

Permanently disable the Rocket RAID BIOS using the Quick BIOS

For customers using a RAID configuration as a data drive (not booting from the RAID array), you have the option to completely disable the RocketRAID BIOS, and boot your OS normally.
To obtain the Quick BIOS file associated with your card, visit the product’s Download page or submit request to http://www.highpoint-tech.com/websupport/.

For customers that encounter this problem while using a disk or RAID array hosted by the card as the system boot drive: if you were unable to resolve the issue using one of the methods discussed in this guide, there may be no solution. We would recommend contacting the motherboard manufacturer to see if any other options are available at the system BIOS level (as this is generally the root factor for any BIOS related issue).

Answer

In the majority of cases, this problem is the result of a lack of available system resources. The motherboard's BIOS allocates a set amount of memory that is shared by all hosted PCIe devices. Each device has different memory requirements, and depending on priority, the device's BIOS may be unable initialize or post properly, if insufficient memory is available. The system may simply halt and be unable to continue when this occurs. Common symptoms include:

* System hangs on blank screen with blinking cursor
* System hangs if any RAID configuration is created, but is OK is no array is configured
* System can boot up if the HBA is installed with no disk is attached
* System can boot up if users press key immediately after powering-on. The key is used to bypass the HBA’s BIOS post. This function is identical to using the Quick BIOS.

Article

FAQ0055 Published Nov 27th 2015
Author: HPT-Support-01
Keywords: boot


THE INFORMATION IN THIS DOCUMENT IS PROVIDED ON AN AS-IS BASIS WITHOUT WARRANTY OF ANY KIND. PROVIDER SPECIFICALLY DISCLAIMS ANY OTHER WARRANTY, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL PROVIDER BE LIABLE FOR ANY CONSEQUENTIAL, INDIRECT, SPECIAL OR INCIDENTAL DAMAGES, EVEN IF PROVIDER HAS BEEN ADVISED BY USER OF THE POSSIBILITY OF SUCH POTENTIAL LOSS OR DAMAGE. USER AGREES TO HOLD PROVIDER HARMLESS FROM AND AGAINST ANY AND ALL CLAIMS, LOSSES, LIABILITIES AND EXPENSES.

Back To List

About HighPoint Global Support Visit HighPoint website at www.highpoint-tech.com