HighPoint Global Web Support

faq FAQ Article

Mac Driver Update(976)

Environment

The information in this article applies to:

Question

After upgrading OS X 10.8.x for the system, the RocketRAID 2711/2722 and 64xL series host adapter can no longer detect the original RAID disk. How to solve this?

Answer

The issue is caused by the embedded driver in newer released OS X 10.8.x doesn’t work with Web GUI. Users need to remove that embedded driver and install a new software package which includes both (driver + RAID management web GUI). The following are work-around steps.

Please follow these steps.
1) Go the folder System > Library > Extensions >, look for the file “HighPointRR.kext” and delete that file.
2) Second, download the software package from the link http://www.hptmac.com for the product. Run Un-install script.
Then install the new software package which includes both (driver + RAID management web GUI). then reboot the system.

Once the system has booted up, open a browser and type URL to log into web GUI.
http://localhost:7402

Article

FAQ0047 Published Jun 26th 2013
Author:
Keywords: How to remove embedded driver in Mac for RocketRAID 2711/2722 and 64xL


THE INFORMATION IN THIS DOCUMENT IS PROVIDED ON AN AS-IS BASIS WITHOUT WARRANTY OF ANY KIND. PROVIDER SPECIFICALLY DISCLAIMS ANY OTHER WARRANTY, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL PROVIDER BE LIABLE FOR ANY CONSEQUENTIAL, INDIRECT, SPECIAL OR INCIDENTAL DAMAGES, EVEN IF PROVIDER HAS BEEN ADVISED BY USER OF THE POSSIBILITY OF SUCH POTENTIAL LOSS OR DAMAGE. USER AGREES TO HOLD PROVIDER HARMLESS FROM AND AGAINST ANY AND ALL CLAIMS, LOSSES, LIABILITIES AND EXPENSES.

Back To List

About HighPoint Global Support Visit HighPoint website at www.highpoint-tech.com