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June 3, 2011-HighPoint Product Support
&Warranty Announcement for Rocket 620-OEM 6Gb/s SATA Host Bus Adapter

RMA Terms and Conditions

HighPoint RMA Policy applies to customers who have purchased from United States or Canada. For other countries, check with their local distributors for their return policy. Your RMA request will be forwarded to the local branch office for processing. Local RMA policies are subject to change.


1) Pre-Requests for issuing an RMA Number

A.   RMA product needs to be within Warranty period
B.   Download the HighPoint RMA Form - HighPoint MUST receive a completed RMA form to process an RMA request
C.   Purchase Invoice - HighPoint MUST receive a copy of the original purchase invoice with RMA return.
D.   If customer returns address is outside the continental US (Hawaii or Canada), customer needs to agree to the following conditions- (HighPoint will send email to customer with total cost and payment options. Once payment is received by HighPoint the RMA# will be issued.)
   
  D-1.  The Customer pays the costs for the RMA shipment to HighPoint.
  D-2.  The Customer pays the return costs of the RMA return package.
  D-3.  The Customer pays all custom tax and duties. (See below for payment options)
   
Note 1: All RMA requests will take up to 5 Business days of processing time upon receiving items (B–D).
Note 2: The RMA number remain valid for 30 days from the issue date.
     
2) Shipping the RMA package to "HighPoint RMA Department"

Cut and Paste the HighPoint Return Shipment Slip to the outside of the RMA Package.
HighPoint Technologies, Inc.
1161 Cadillac Court
Milpitas, CA 95035
Attn: HighPoint RMA Dept.
RMA #

Note : 
A.   Paste the HighPoint Return Shipment Slip on the outside of the box
B.   Print out and include the RMA Form
C.   Include all original kit contents (e.g. retail box/ HBA/ cables/ CD and low profile bracket with the RMA return)
D.   Refer to packaging accessories on the retail box

Without items (A-D) HighPoint will reject the package and Customer will need to resubmit RMA#.
3) RMA for Repair

HighPoint will only ship the RMA return package to the address provided in the RMA Form. Custom is responsible for all shipping cost to second replacement if the wrong return address was filled on the RMA form.

Replacement within the continental US will take up to 21 Business Days (3 weeks) upon receiving RMA return package. HighPoint will examine packaging contents and verify the returned product for defects.

Note : All RMA return shipping services use FedEx Ground. HighPoint is responsible for the replacement shipping & handling charges within the continental US.

4) RMA Outside the continental US (Hawaii and Canada)

The Customer will need to agree to the following conditions:
1) The Customer pays the costs for the RMA shipment to HighPoint.
2) The Customer pays the return costs.
3) The Customer pays all custom tax and duties.

HighPoint will send the Customer an email with total cost and two payment options for RMA return. The costs will be based on the return carrier FedEx.

Option 1: Payment by cashier check. No additional cost will be added to the total.
Option 2: Payment by Wire Transfer. Additional $20 will be added to the cost.

Payment Methods Additional charge
Cashier Check $0
Account Wire Transfer $20 / transaction
HighPoint Product Warranty Information
Storage Interface RocketRAID Family Series Warranty Weight Per Unit
Rocket EJ EJ 220
1 year
0.496LB
EJ 6172
1.06LB
EJ 240
0.51LB
USB 3.0 RocketU 1144A/AR
1 year
0.353LB
RocketU 1022A
0.32LB
DATA Center DC 7280
3 years
1.25LB
SAS/SATA 6Gb/s RocketRAID 2760A
3 years
1.25LB
RocketRAID 2760
1.5LB
RocketRAID 2740
1.15LB
RocketRAID 2744 1.45LB
RocketRAID 2722
1 year
0.39LB
RocketRAID 2721 0.71LB
RocketRAID 2711 0.38LB
RocketRAID 2720 0.84LB
RocketRAID 2720SGL
0.34LB
RocketRAID 2710 0.71LB
SAS/SATA 3Gb/s RocketRAID 4460
3 years
1.45LB
RocketRAID 43xx
1.5LBS
RocketRAID 2684
1 year
1.0 LB
RocketRAID 2680 0.82 LB
RocketRAID 2680SGL 0.35 LB
RocketRAID 2644X4 1.0 LB
RocketRAID 2642 1.0 LB
RocketRAID 2640X4 1.0 LB
RocketRAID 2640X4SGL 0.34 LB
RocketRAID 2640X1 1.0 LB
SATA 6Gb/s Rocket 62x
1 year
1.0LBS
RocketRAID 62x
1.0LBS
RocketRAID 64x
1.0LBS
RocketHybrid 12xx
1.0LBS
SATA 3Gb/s RocketRAID 35xx
3 years
1.5LBS
RocketRAID 25xx
RocketRAID 2340
1 year
1.45LB
RocketRAID 2322
RocketRAID 2320
RocketRAID 2314
RocketRAID 2310 0.8LB
RocketRAID 2302 1.45LB
RocketRAID 2300 0.8LB
RocketRAID 22xx
1.5LB
RocketRAID 1740
RocketRAID 1742
RocketRAID 172x
SATA 1.5 Gb/s RocketRAID 164x
1 year
1.5LB
RocketRAID 152x
1.5LB
ATA-133 RAID RocketRAID 4xx
1 year
1.5LB
RocketRAID 1xx
1.5LBS
ATA-133 Non-RAID Rocket 1xx
1 year
1.0LB
Accessories BBU-04
1 year
N/A
BBU-03
N/A
 
 
 
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