The card's BIOS does not detect the hard drive(s) attached to the HighPoint ontroller.
What can I do to correct this problem?

Make sure the power and IDE cables are securely attached to the hard disks, and the HighPoint controller.
Check the drive(s) jumper settings, and make sure they correspond with the drive's configuration.

If drives are configured as master/slave (sharing a single cable), try setting each drive to cable-select.

If only one drive is attached to an IDE cable, set the drive to master. Some drives may require a single-master setting (or master with no slave present).
Check the drive documentation or contact the manufacturer for more information.

I cannot update the controller built into my motherboard using the BIOS updates posted on your website.
What am I doing wrong?

The BIOS updates we provide only work for PCI card host adapters - they are not capable of updating HPT controllers that are integrated into motherboards.
You will need to search for the motherboard BIOS update that includes the required HPT BIOS. Visit the manufacturer's website for the proper downloads.

My motherboard's onboard IDE controller cannot support larger hard drives. Does the HighPoint controller support drives larger than 137GB?

Yes, our IDE and SATA controllers support hard drives larger than 137GB in size.
Make sure the appropriate BIOS and driver versions are installed for the controller - check the motherboard manufacturer's website for the latest updates.

Windows does not detect the hard drive(s) attached to the HighPoint controller.
The controller's BIOS does detect the drives. What can I do to correct this problem?

Make sure the drive has been partitioned and formatted. Non-partitioned hard disks are not assigned drive letters, and cannot be accessed or used by the operating system.
If you are using running a Win 9x system (95, 98 or ME), you can partition the drive or array using the FDISK utility.
If you are running NT, Win2k or XP, you can partition the drive or array using the Disk Management utility.