Section 1: Setup

Product Overview

The RocketStor 6124V utilizes high-performance USB 3.1 Gen 2 Type-C connectivity to directly support up to 4 SATA Hard Drives or SSDs in one or more RAID storage configurations. The ease of use, universal availability and affordability of USB-C connectivity, combined with the robust bandwidth delivered by USB 3.1 Gen 2 technology, make for a truly a cost-effective high-performance RAID solution for any Mac platform. The adjustable fan control allow the user to manually change the fan speed to their preference.

Key Features

  • 4x Faster than USB 3.0 RAID 5 Storage
  • Up to 4x 14TB Hard Drives
  • RAID 0, 1, 5, 1/0, JBOD and Single Disk supported
  • USB 3.1 Gen-2 port, Type -C Connector
  • Backward compatible with USB Type-A Ports
  • LCD screen that displays Temperature Reading and Fan Speed
  • Adjustable Fan Control

Kit Contents

  • 1x 4-Bay Tower Enclosure
  • 4x Drive Trays
  • 1x 10Gb USB Type-C to Type-C Cable (1 meter)
  • 1x UL Power Cord
  • 16x 3.5” HDD mounting screws
  • 16x 2.5” SSD mounting screws
  • 1x Quick Installation Guide

Before getting started, check to see if any items are missing, damaged, or incorrect. If you discover any discrepancies, please contact your reseller, or our Support Department via our Online Web Support Portal

Product Information RocketStor 6124V
Port Type 1x USB 3.1 Gen2
Number of Ports 1x USB-C
Interface Technology
  • Supports up to USB 3.1 10Gb/s link speed
  • Supports UASP (USB Attached SCSI Protocol)
  • Backwards compatible with USB 3.0
RAID Level RAID 0, 1, 5, 1/0, JBOD and Single Disk
(RAID 1/0 is the equivalent of RAID 10.)
System Requirements
  • System with a USB-C or Thunderbolt™ 3 Port
  • macOS 10.9 & Later, Windows 10 & Later
Max. Capacity Unlimited
Number Of drives 4 (HDD/SSD sold separately)
Drive Interface SATA
Disk Tray 4x Hot-swappable Disk Trays
Drive Form Factor 3.5" & 2.5"
Power Supply
  • 250W Internal Power Supply
  • AC Input: 100–240V, 50-60Hz
Cooling One 80 x 80 x 20 mm Cooling Fan
Material Brushed aluminum housing
Dimension 8.43" (H) x 5.28" (W) x 8.66" (D)
Weight 12.9 lbs. (W/O Hard Disk)
Warranty 2 Years
Performance Benchmark:
Sustained Read/Write Performance
  • RAID 0: Read up to 1,000MB/s, Write up to 1,000MB/s
  • RAID 5: Read up to 1,000MB/s, Write up to 750MB/s

(Actual data rates may vary depending on operating environment and other factors, such as RAID mode, RAID configuration, and disk capacity.)

Advanced RAID Features
  • Configurable RAID Block Size up to 1MB
  • Storage Health Inspector
  • Multiple RAID Partitions supported
  • Online Array Roaming
  • Online RAID Level Migration (ORLM)
  • Online Capacity Expansion (OCE)
  • RAID Initialization Background/Foreground/Quick
  • Global Hot Spare Disk support
  • Automatic and configurable RAID Rebuilding Priority
  • Disk Format compatible: 512, 512e, 4Kn
  • Larger than 2 TB Drive and RAID Array support
  • Spin down Massive Arrays of Idle Disks support
  • Native Command Queuing
  • Write Back and Write Through
Storage Management
LED
  • Disk Present LED: Solid Blue
  • Disk Active LED: Flash Blue
  • Power LED: Solid Blue
  • Warning LED: Solid Yellow
  • Fail LED: Solid Red
LCD Panel support on front panel
  1. Show enclosure temperature
  2. Show fan speed
  3. Smart fan or manual fan speed control
  4. Open or shut down the backlight of LCD
RocketStor RAID Manager
  • Browser-Based management tool for storage monitoring and matainance
  • SHI Drive S.M.A.R.T monitor
  • Email Alert Notification
Operating Environment
Temperature
  • (operating) 5°C – 45°C
  • (non-operating) -40°C – 65°C
Compliance Certification FCC, CE, RoHS, REACH, WEEE
Kit Contents
Kit Content
  • 1x 4-Bay Tower Enclosure
  • 4x Drive Trays
  • 1x USB Type-C to Type-C Cable (1 Meter)
  • 1x UL Power Cord
  • 16x 3.5” mounting screws
  • 16x 2.5” mounting screws
  • 1x Quick Installation Guide
Optional Accessories
RocketStor TRAY-T - Removable hot-swap drive tray.
Key Feature: 2.5” and 3.5" drive compatible.
The RocketStor RSTRAY-T is a replacement Drive Tray for HighPoint RocketStor Series Tower RAID Enclosures, and rDrive RAID Solutions.
USB-C31-1MC - USB-C to USB-C cable (1 Meter).
Key Feature: The HighPoint USB-C31-1MC cable has been qualified for compatibility with the HighPoint RocketStor 6124V USB3.1 Gen-2 RAID Enclosure and a wide range of USB 3.1 controllers.
USB-C31-06B - 0.6M 10Gb/s USB-C to USB Micro-B cable. Key Feature: The HighPoint USB-C31-06B cable has been qualified for compatibility with the HighPoint RocketStor 6124V USB3.1 Gen-2 RAID Enclosure and a wide range of USB 3.1 controllers.
USB-A31-1MC - 1M 10Gb/s USB-C to USB-A cable. (Only for Windows Systems)
Key Feature: The HighPoint USB-A31-1MC is a 1 Meter 10Gb/s USB-C to USB Type-A cable has been qualified for compatibility with the HighPoint RocketStor 6124V USB3.1 Gen-2 RAID Enclosure. It was designed to allow customers to use this device with USB 3.1 controllers that have Type-A ports.

Hardware Installation

Hardware Overview

Panel Layout-Front View:

  • Disk Present LED: Solid Blue
  • Disk Active LED: Flash Blue
  • Disk Fail LED: Solid Red
  • Disk Rebuilding LED: Flash Red
  • Disk Identify LED: Flash Blue and Red
  • Enclosure Power LED: Solid Blue
  • Temperature Warning LED: Solid Yellow
  • Fan/Temperature Fail LED: Solid Red

Panel Layout-Rear View:

System Requirements:

  • System with a USB-C or Thunderbolt™ 3 Port
  • macOS 10.9 & Later, Windows 10 & Later

Enclosure Setup:

  1. Place the RocketStor 6124V on a level surface and remove each disk tray.
  2. Carefully insert the 3.5’’ or 2.5’’ disk into each disk tray and secure them with the provided mounting screws.

    For 3.5’’ disks: use 3.5’’ screws (black color) to mount the disk to each side of the disk tray.

    For 2.5’’ disks: use the 2.5’’ Screws (silver color) to mount the disk to the bottom of the disk tray.

  3. After installing the hard drives, connect the RocketStor 6124V to a power source.

  4. With the power cord connected to the power source, turn on the RocketStor 6124V using the power switch on the rear panel (switch to the “I” position to power on the RocketStor 6124V).

  5. Connect the RocketStor 6124V to the host system with the USB Type-C to Type-C cable.

LCD Screen

There are four main options within the LCD menu

  • Temperature
  • Fan Speed
  • Beeper
  • BackLight
  1. To navigate through the menu please click on the right arrow button.
    (By pressing the right arrow key it will take you into the option you have chosen)
  2. By clicking the right arrow button from the first LCD screen, this will lead you to the 4 main options.
  3. To get to the next page please move the * sign down by pressing the down arrow button.
  4. Once in a menu to change the option move the * to the option you would like and press the back button (1st button on the right)

Temperature

You may choose to display Celsius or Fahrenheit

Fan Speed

  • There are total 6 options to choose from
  • SmartFan – Allow the computer to decided what speed the fan should run according the temperature
  • Manual mode allows the user to choose what fan level to choose from and set it to that level.
  • There are Level 0-4

Beeper

You may choose to disable the beeper

BackLight

You may choose to disable the backlight of the LCD screen

Setting up the software for Windows Platforms

Driver Installation

Drivers provide a way for your operating system to communicate with your new hardware. Updating to the latest available driver ensures your product benefits from the most recent performance, stability, and compatibility improvements. Drivers are updated regularly at www.highpoint-tech.com

  1. Boot up the Windows operating system.
  2. Download the Windows driver package from the HighPoint website: http://highpoint-tech.com/USA_new/series-rs6124v-download.htm
  3. Extract the package and click the setup.exe program to install the driver. The installation program will install the RocketStor 6124V driver, automatically.
  4. If prompted by Windows, reboot the system after the driver is installed to complete installation.
  5. After rebooting Windows, open the Device Manager. Verify that HighPoint USB RAID Controller should appear under Storage Controllers.

Checking your Driver Version

To check if the driver was installed successfully follow the instructions below. The same procedure can be used to determine your driver version.

  1. Open Device Manager.
    Note: Alternatively, you can search Device Manager using your start menu search bar, or going to the Control Panel → Hardware and Sound → Devices and Printers → Device Manager.
  2. Click the Storage controllers tab:
    • If the driver is installed, it will show HighPoint USB RAID Controller.
    • Click Properties, then click the Driver Tab to check the version:

Updating the Drivers

If the driver was installed previously, the setup.exe will uninstall the previous driver and reboot the system to avoid the version conflicts. After reboot the system, you need to run setup.exe again for installing the latest driver.

Uninstalling the Drivers

Please start the Windows Control Panel → Programs → Programs and Features, select and uninstall the “HighPoint USB Driver".

Installing the HighPoint RocketStor Manager (HRM)

The HighPoint RocketStor Manager (HRM) is the primary link between you and your RAID array. Using the management utilities and menus offered by the HRM, you can access, create, and maintain your RAID arrays.

New features are continually added to the interface; update to the latest version at http://highpoint-tech.com/USA_new/series-rs6124v-download.htm

  1. Locate the HRM Setup on our website and download the HRM package. Extract the contents and double click on HighPoint RocketStor Manager.exe.
  2. Follow the on screen steps to install the HRM software.

  3. Log into the HRM by double clicking the desktop icon, or by typing http://localhost:7404 in your preferred web browsers address line. (We recommended using the latest version of the browser.)

Formatting the RAID Volumes

After creating a RAID array, your operating system will recognize that array as a logical disk. However, the array will not be accessible until it is formatted by the operating system.

Format the volume when you have finished the following procedures:
  1. Set up the Enclosure
  2. Set up the RAID Controller
  3. Installed Drivers
  4. Created an Array
Driver Installation
  1. Use the Windows Search function and search for Disk Management. (Search results may show Create and format hard disk partitions.)
  2. Alternatively, Go to Control Panel.
  3. Under Administrative Tools, click Create and format hard disk partitions.
    1. If you just created the array, a prompt will appear after clicking disk management asking you to initialize the disk.
    2. MBR partition table is mainly for bootable drives and has a 2TB limit. If your PC motherboard uses legacy BIOS, you will most likely need to use MBR for bootable drives.
    3. GPT partition table has no capacity limit, but cannot be bootable unless your PC motherboard contains UEFI firmware.
    4. Once initialized, right click the unallocated disk space for your disk, then click New Simple Volume.
    5. Follow the instructions on screen to receive a drive letter.
    6. Once finished, the drive will appear in your OS with the letter you assigned.
    7. Figure 2. Disk formatted as NTFS and assigned drive letter D:

Your disk may initially appear offline to the operating system, and you may have to bring it online:

  1. In Disk Management, right click the disk you wish to bring online.
  2. The disk status will change to Not Initialized; right click the disk again to initialize it.

Setting up the software for Mac Platforms

Driver Installation

  1. Once downloaded, locate the folder you downloaded the driver to and double click on the file named “RS6124V_xxx.dmg” .
  2. The file will be mounted onto the operating system, click on RS6124V.pkg located on the mounted drive.
  3. Follow the on-screen instructions.
  4. Reboot computer.
  5. Make sure Driver Installed is Yes. To do so, go to the Apple Icon (top left) → About this Mac… → System Report → SoftwareExtensionsrs61xx.

Installing the HighPoint RocketStor Manager (HRM)

The HighPoint HRM is the primary link between you and your RAID array. Using the management utilities and menus offered by HRM, you can access, create, and maintain your RAID arrays.

New features are continually added to the interface; update to the latest version at http://highpoint-tech.com/USA_new/series-rs6124v-download.htm

Using a new RAID Volume

After the new RAID volume has been configured or installed a new disk, macOS will display a pop-up window.

Click the Initialize button to start the disk utility.

Select the RAID volume that has been built, and select Erase on top, name the RAID volume in the center part, and then select Erase on bottom right of the pane to format the RAID volume. After formatting, the RAID volume is ready for use.

Section 2: Create Array & HRM

The HRM is a universal, web-based management interface designed for HighPoint RAID storage products and solutions. The HRM is compatible with all mainstream browsers and shares a common interface regardless of hardware or operating system platform.

How to Login:

You can reach the HRM log in page either by:

  1. Double clicking on the HighPoint RocketStor Manager icon created on your desktop.
  2. Opening your preferred web browser and typing http://localhost:7404 in the address bar.

Remote Login

A user connected to a local network can remotely access the HRM using the IP address of the host device. To obtain your IP address:

  1. Open a command prompt window on the host computer.
  2. Type ipconfig.
  3. Look for the section that contains your network adapter information
  4. Take Note the IP address
  5. Disable Windows Firewall Private Networks:
    Control Panel > System and Security > Windows Firewall
  6. Restart the System
  7. Figure 3. Example: The IPv4 address is under Ethernet adapter Ethernet 4 and is 192.168.1.143

    Note: Make sure Restrict to localhost access is disabled in HRM Setting (Refer to The HRM, Setting tab).

    You can then remotely access the HRM using any other computer that is in your local network by opening any web browser and typing http://{IP address of host computer}:7404 (default port).

Navigating HRM

The HRM allows you to do several key things:

  • Create and remove arrays
  • Monitor disk health
  • Update firmware and BIOS
  • Change enclosure settings
  • Troubleshoot faulty drives
  • View general system overview
Tab Name Function
Over View View Enclosure and Storage Properties
Quick Config A quick configuration wizard to create a new RAID array.
Advanced Config. Manage and create RAID arrays
Settings Adjust HRM controls settings
Event Show HRM Event Log
SHI (Storage Health Inspector) View and schedule S.M.A.R.T monitoring
Help Online Help,Register Product, Configuration Record

Overview Tab

The GUI Global view provides an overview of what each HighPoint Enclosure connected to your computer detects. It is also the first page you see when logging in.

Enclosure Properties

  1. Log into the HRM
  2. Select the proper controller from drop down menu on the top left
  3. Click Overview

Enclosure Properties

  1. Model: the model name of the controller
  2. Disk installed: number of drives seen by the controller

Viewing Storage Properties

  1. Log into the HRM
  2. Select the controller from drop down menu on the top left
  3. Click Overview
Storage Properties
  1. Total: the combined capacity of each physical disk connected to the controller.
  2. Configured: the amount of space used for creating arrays
  3. Free: total amount of unused space
  4. RAID Array: total amount of the configured RAID array.
  5. Logical Device: total amount of logical device.
  6. Background Task: current running task.

Quick Config. (New Feature)

Quick Config is the easiest and quickest way to configure RAID arrays. Follow the on-screen instructions to configure your array.

Step 1: Specify the RAID Type.

Step 2: Specify the Disk Type.

Select whether the disks are New (unused) or Used (contain data). If the disks are Used, you will need to initialize the array before use.

See Advanced Config., Background & Foreground Initialization for more information.

Step 3: Create.

Click the Create button to create the RAID array.

Advanced Config.

  1. Log into the HRM
  2. Click Advanced Config.

The Advanced Config. tab is where you can edit, delete, and maintain your RAID configurations, as well as review the Physical Device information. The Advanced Config.tab has the following functions:

  • Create Array
  • Spare Pool
  • Logical Device
  • Rescan

Creating Array

To create an array:

  1. Click Advanced Config.
  2. Click Create Array

An array is a collection of physical disks that will be seen as one virtual drive by your Operating System (OS).

Array Type:

  • JBOD – Just a Bunch of Disks
  • RAID 0 - Striping
  • RAID 1 - Mirroring
  • RAID 5 – Rotating Parity bit
  • RAID 10 – Striping Mirrored array

Array Name: the name that will be displayed in Logical Device Information (Default: RAID_ _ )

Note: Each RAID level has its pros and cons based on the application you use it for (Note: Refer to RAID level Quick Reference.)

Array Name: the name that will be displayed in Logical Device Information (Default: RAID_<level>_<array number>)

Initialization Method: Initialization of a disk sets all data bits to 0, essentially clearing all the data on the drive. It is important to initialize disks as previous data physically stored on the drive may interfere with new data.

  1. Keep Old Data: This option skips the initialization process and all data on each physical disk of the array will be untouched.
  2. Quick Init.: This option grants immediate access to the RAID array by skipping the initialization process, but it will delete all data.
  3. Note: Skipping initialization is generally not recommended as residual data on disks may interfere with new data in the future.
  4. Foreground: The array initialization process will be set at high priority. During this time array is not accessible, but the initialization process will complete much faster.
  5. Background: The array initialization process will have a lower priority. During this time the array will be accessible, but the initialization process will take much longer to complete.

Note: Initializing takes a significant amount of time (approximately 2 hours per one TB).

Background and Foreground Initialization

Fully initializing the array will completely zero out the data on the disks, meaning the disk will be completely wiped and every bit on the disk will be set to 0. Foregoing initialization means the array will still be created, and you can still write new data onto the array. But when your array requires rebuilding, residual data left behind may interfere with the process.

Cache Policy (Default: Write Back)

  • Write Back – Any data written to the array will be stored as cache, resulting in better I/O performance at the risk of data failures due to power outages. Data will be stored as cache before it is physically written to the disk; when a power outage occurs, any data in the cache will be lost.

  • Write Through – Data written to an array is directly written onto the disk, meaning lower write performance for higher data availability. Without cache acting as a buffer, write performance will be noticeably slower but data loss due to power outages or other failures is significantly minimized.

  • Block Size (default: 512K)

    Adjusting the block size towards your disk usage can result in some performance gain.

    In a typical RAID configuration, data of the virtual drive is striped (or spread across) the physical drives. Having a smaller array block size will increase the likelihood of accessing all physical drives when processing large I/O requests. Multiple physical drives working in parallel increases the throughput, meaning better performance.

    For smaller I/O requests (512 bytes to 4 kilobytes), it is better to have each individual disks handle their own I/O request, improving the IOPS (I/O per second), rather than having one tiny I/O request being handled by multiple disks.

    A block size of 64k is recommended because it strikes a balance between the two I/O usage scenarios.

Capacity (Default: Maximum)

The total amount of space you want the RAID array to take up. When creating RAID levels, disk capacities are limited by the smallest disk.

An example of how disk capacities are limited by smallest disk.

  1. You have 3 drives connected to the enclosure.
  2. The first drive is 6TB, the second is 4TB, and the third drive is 2TB.
  3. After creating a RAID level 5 using all three drives and maximum capacity, the first drive will have 4TB, the second 2TB, and the third drive 0TB of free capacity
  4. The free capacity on the first and second drive can be used to create a separate array.

You may also choose how much space each array will utilize. You can use the remaining space to create another array (up to 4 arrays are supported).

Obtaining Logical Device Information

The Logical device including your RAID arrays and the individual disks your system detects.

Logical Device Information

Arrays you create and the properties associated with them will appear here.

Maintenance

Once an array has been created, the Maintenance menu provides options to maintain or edit it. To access the Maintenance menu, click the Maintenance button towards the right-hand side of the array name.

Array Information

Clicking on the maintenance button will show you the Array information box. Different array statuses (Normal, critical, disabled) will have different maintenance options.

Section 3: Maintenance

Array Information & Maintenance Options:

Option: Normal Status

Arrays with the Normal status are healthy and functioning properly. Arrays with the Normal status will have the following options:

  • Delete – deletes the selected RAID array.
  • Unplug – powers off the selected RAID array – once powered off, the physical disks can be safely removed from the RAID controller.
  • Verify – verifies the integrity of the RAID array.
  • Change Cache Policy – Toggles between Write through and Write back cache
  • Rename – renames the RAID array.
  • ORLM (Online Capacity Expansion / Online RAID Level Migration options) - See Expanding a RAID array for more information.
  • Option: Critical Status

    Arrays in the Critical status can be accessed and utilized, but are no longer fault tolerant. A Critical array should be rebuilt as soon as possible to restore redundancy. A critical status array has all the normal status options except the following:

    1. The Array can no longer be renamed.
    2. Add Disk replaces the Verify Disk option.

    Once the array status changes to critical, the faulty disk will be taken offline and you can either:

    1. Reinsert the same disk.
    2. Insert new disk.

    Reinserting the same disk should trigger the rebuilding status, since data on the disk would be recognized.

    If you insert a new disk, clicking Add Disk will give you the option to select that disk and add it to the array.

    If a spare disk is available, an array that has entered the critical state will begin rebuilding using the next available spare disk.

    Option: Disabled Status

    An array with the Disabled status means that the RAID level does not have enough disks to function.

    1. Your data will be inaccessible.
    2. Rebuilding will not trigger, since the RAID array does not have enough parity data to rebuild.

    Your options in Maintenance are:

    • Delete
    • Unplug
    • Verify

    Delete – will delete the array

    Unplug – will take the array offline, making it safe to remove

    Verify – will attempt to verify the RAID array integrity, only the RAID 1, 5 and 10 support this feature.

    Adding Spare Disks

    Spare disks are physical disks that will immediately replace critical disks in an array.

    To add spare disks:

    1. Click Advanced Config.
    2. Click Spare Pool:
    3. Check the box for the disk you want as a spare under Available Disks.
    4. Click Add Spare, and confirm by selecting OK from the pop-up window:
    5. The disk has now been assigned as a spare. Click OK to confirm:
    6. Disks added to the spare pool will be displayed under Spare Pool and can be removed by checking the box before the target drive, then clicking the Remove Spare button.

      Physical drives marked as a spare will automatically be added to an array whenever there is a disk failure. This feature minimizes the chances of a data loss by reducing the time an array is in the critical status.

      Expanding an Existing Array

      Important: It is recommended that the array be Verified/Rebuilt before Expanding or Migrating. Once you start an OCE/ORLM procedure, you can stop the process, but it must be resumed until completion.

      To add more capacity to your current configuration follows these steps:

      1. Click Advanced Config.
      2. Click Maintenance for the array you want to change
        • Select a different RAID level to Migrate. For example, if you want to change a RAID 0 array, you will need to select a different RAID level, such as RAID 5 or 6.
        • Select the same RAID level to Expand. For example, if you want to expand the capacity of an existing RAID 5 array, you must select RAID 5 from the menu.
      3. Important: make a note of all the physical drives currently in the target array.
      4. Click ORLM.
      5. Select the physical drives you recorded earlier (step 5) and the drives you want to add.
      6. Click Submit.

      Upon submission, you will receive a prompt stating ORLM has been successfully configured.

      The Logical Device Information will change the status to migrating.

      OCE/ORLM

      The RocketRAID host adapter supports both OCE (Online Capacity Expansion), and ORLM (Online RAID Level Migration). The RAID software provides support for these features through a single function, known as OCE/ORLM. With the OCE/ORLM function, you can transform an array from one RAID level to another RAID level and/or resize the array dynamically, even under I/O load.

      To perform OCE/ORLM on an array:
      1. Highlight the "Management" menu, and select the "Array Management" function.
      2. Highlight the array you want to alter.
      3. Click the button on the toolbar or select "OCE/ORLM" command from the "Operation" menu.
      4. The OCE/ORLM window will appear.

      5. The interface is very similar to the Array Creation Wizard interface. Select the type of array you wish to change the existing array into, then set any corresponding parameters (cache/ initialization options, capacity, if relevant).

      Notes:
      1. When expanding a JBOD array, all the original disks must be included in the target array, and these disks must be selected in the same order (as the original array). If you want to migrate a JBOD array to another RAID level, only the first member disk can be included in the target array. For example, a JBOD comprised of 3 disks (1, 2, 3), can only be "migrated" using disk 1. Disks 2 and 3 cannot be used – disk 1 would have to be combined with other disks attached to the RocketRAID host adapter (4, 5, 6, 7, 8).
      2. You cannot change an array to another type of array with a smaller capacity. In some cases, a disk may need to be added to the RocketRAID host adapter.
      3. During the OCE/ORLM procedure, the redundancy level of the array will be the lowest of the source and target arrays; e.g. if you ORLM a RAID0 array to a RAID1 array, the array will be non-redundant until the procedure is complete.
      4. The OCE/ORLM process can be aborted and continued at later time. However, you should always stop the transform progress from the RAID Management software.
      5. An unexpected system crash may result in data loss while performing OCE/ ORLM on an array.

      Physical Device Information

      1. Location – which controller and port the drive is located in
      2. Model – model number of the drive connected
      3. Capacity – total capacity of the drive
      4. MaxFree – total capacity that is not configured

      Rescan

      Clicking rescan will force the drivers to report the array status. For any disk(s) you hot plug into the device; do not click rescan until all physical drives are detected and appear under Logical Device Information.

      The following properties are part of the Physical Devices Information box under the physical tab.

      1. Model – Model number of the physical drive
      2. Capacity – Total capacity of the physical drive
      3. Revision – HDD device firmware revision number
      4. Read Ahead* - (Enable/Disable) Disk read ahead.
      5. Location – Device location (example: 1/2 states controller 1, channel 2)
      6. Write Cache* – (Enable/Disable) the disk write cache
      7. Max Free – space on the disk that is not configured in an array
      8. Status – (Normal, disabled, critical) status of the disk
      9. Serial Number – serial number of the physical disk
      10. Unplug – Safely ejects the selected disk. Other methods of disk removal will trigger the alarm if enabled.
      11. Note: *Disk properties that can be adjusted.
        Read Ahead

        Enabling disk read ahead will speed up read operations by pre-fetching data and loading it into RAM.

        Write Cache

        Enabling write cache will speed up write operations.

        Rescan

        Clicking rescan will immediately signal the controller to scan for any changes in the connection. Clicking this button will also stop any alarm if currently ringing.

      Settings Tab

      Using this tab, you can change the following:

      • Enclosure
      • Email Notification
      • Security
      • System setting

      Enclosure:

      Review the RocketStor 6124V’s S/N

      Email Notification:

      Setting up the event notification via SMTP Email server.

      The following topics are covered under email:

      • SMTP Setting
      • Adding Recipients

      You can instruct the controller to send an email out to the recipients of your choosing when certain events trigger (for more information, see Event Tab).

      SMTP settings

      To set up email alerts:

      1. Check the Enable Event Notification box.
      2. Enter the ISP server address name or SMTP name
      3. Type in the email address of the sender (email account that is going to send the alert)
      4. Type in the account name and password of the sender
      5. Type in the SMTP port (default: 25)
      6. Check support SSL box if SSL is supported by your ISP (port value will change to 465

      Note: After you click Change Setting, the password box will become blank.

      How to Add Recipients

      You can add multiple email addresses as receivers of a notice.

      1. Type the email of the recipient in the E-mail text box
      2. Type the name of the recipient in the Name text box
      3. Check which type(s) of events will trigger an email using the respective Event Level check boxes.
      4. (Optional) Click test to confirm the settings are correct by sending out a test email
      5. Click add to add the recipient to recipient list
      6. The added recipient will display in under Recipients

      The email will include the output recorded in the event log.

      Example email message:

      Figure 1. Example event log email

      Security:

      Setting the HRM’s log in password, remote log in availability and the port number.

      Restrict to localhost access (default: Enabled)

      Remote access to the controller will be restricted when enabled; other users in your network will be unable to remotely log in to the HRM.

      Port Number (default: 7404)

      The default port that the HRM listens on is 7404. You may change it to any open port.

      Password Settings

      Changing your HRM password

      Under Password Setting, type your new password, confirm it, and then click Submit. Recovering your HRM password

      If you wish to revert to the default password: hpt, delete the file hptuser.dat.

      For Mac Users:
      1. We recommend uninstalling HRM, then reinstalling –this will remove the password requirement and allow you create a new one under the Setting Tab.
      For Windows Users:
      1. Open file explorer
      2. Navigate to C:/Windows/
      3. Delete hptuser.dat
      4. Reboot

      System Setting:

      System Tab

      Enable auto rebuild (default: Enabled)

      When a physical drive fails, the controller will take the drive offline. Once you re-insert or replace the disk, the controller will not automatically rebuild the array unless this option is enabled.

      Enable continue rebuilding on error (default: Enabled)

      When enabled, the rebuilding process will ignore bad disk sectors and continue rebuilding until completion. When the rebuild is finished, the data may be accessible but may also be inconsistent, due to any bad sectors that were ignored during the procedure. If this option is enabled, HighPoint recommends checking the event log periodically for bad sectors warnings.

      Rebuild Priority (default: Medium)

      You can specify the amount of system resources you want to dedicate to rebuilding the array. There are 5 levels of priority [Lowest, Low, Medium, High, Highest].

      Event Tab

      The event view is a basic error logging tool built into the HRM.

      Icon Name Definition
      Information

      Includes general administrative tasks:

      1. Create/delete arrays
      2. Configuring spares
      3. Rebuilding arrays
      4. Configuring event notifications
      5. Configuring maintenance
      Warning

      Alerts issued by the Host Adapter:

      1. High temperatures
      2. Sector errors
      3. Communication errors
      4. Verification errors
      Error

      Hardware related problems

      1. Hard disk failure
      2. Broken errors
      3. Memory failure

      SHI (Storage Health Inspector)

      • S.M.A.R.T Attributes
      • Storage Health Inspector Scheduling

      SHI outputs information collected using SMART (Self-Monitoring Analysis and Reporting Technology) Hard Drive Technology. The data provided on this tab helps you to anticipate any disk failures based on a variety of monitored hard disk properties.

      How to Enable SMART Monitoring

      To access SMART attributes of an individual disk:

      1. Log in to the HRM
      2. Select the proper controller using the drop down menu on the top left
      3. Click the SHI tab
      4. Click Enable to enable SMART monitoring

      Disabling SMART monitoring

      You have the option the disable SMART monitoring on each individual disk. To disable:

      1. Click the SHI tab
      2. Click Detail follow the desired disk
      3. Click Disable

      Note: Disabling SMART monitoring will disable all warnings related to SMART attributes.

      How to Use the Scheduler

      The Scheduler enables you to schedule disk/array checkups to ensure disks/array are functioning optimally.

      How to Create a New Verify Task

      All arrays will appear under New Verify Task

      1. Log into the HRM
      2. Select the proper controller from the top left drop down
      3. Click SHI
      4. Click Schedule a task
      5. Select the array you want to schedule the verify task
      6. Type the name in Task Name entry box
      7. Choose whether you want to schedule
      8. One time verify task on specific date (YYYY-MM-DD) at (HH:MM:SS, 24-hr clock)
      9. Or a specific schedule you can adjust based on Daily, Weekly, or Monthly options
      10. Click Submit
      11. Your entry will appear under Tasks List

      Note: New Verify Task box only appears if you have normal status arrays. If you have a critical array, New Rebuild Task will replace New Verify Task.

      Section 4: Help

      Online Help

      Online Help redirects you to additional documentation concerning the HRM.

      Register Product

      Register Product takes you to the HighPoint Online Web Support Portal. On this page you can create a new customer profile where you can register your product, or post an online support ticket


      The steps as below:
      1. Visit http://www.highpoint-tech.com/websupport, and click Customer Sign Up! on the page to register an account.(You can skip this if you already have an account)
      2. When you register a new account, you can uncheck the checkbox of email notice to unsubscribe form HighPoint.
      3. If you already have an account, you can login the web and click My Profile and uncheck the checkbox of email notice to unsubscribe form HighPoint.
      4. After you successfully register a new account ,you will receive the account and password via email.
      5. Use the account and password you received to login, and then click "Add Product Registration" to register product.

      Submitting a Support Inquiry

      If you encounter a technical problem with the product, please submit a Support Inquiry directly to our Customer Support Department using our online interface:

      http://www.highpoint-tech.com/websupport/

      Detailed guides and a FAQ for this service are available from the log-in page. Click the links below “Online Support:” to download the corresponding PDF’s.

      Configuration Record (New Feature)

      This new feature simplifies the process of gathering system and configuration information when submitting a technical support inquiry. Instead of manually entering all RAID related settings, simply type in the new Case ID and click submit – HRM will automatically send all required data to the corresponding Case ID.

      Table 1. HRM Icon Guide

      Critical – missing disk

      A disk is missing from the array bringing it to ‘critical’ status. The array is still accessible but another disk failure could result in data loss.


      Verifying

      The array is currently running a disk integrity check.


      Rebuilding

      The array is currently rebuilding meaning you replaced a failed disk or added a new disk to a ‘critical’ state array.


      Critical – rebuild required

      The array has all disks, but one disk requires rebuilding.


      Disabled

      The icon represents a disabled array, meaning more than one disk failed and the array is no longer accessible.


      Initializing

      The array is initializing. The two types of initialization are Foreground and Background. (See Initialization)


      Uninitialized

      The array initialization process has been interrupted, and the process is incomplete.


      Not Initialized

      Disk is not initialized yet, and needs to be initialized before use.


      OCE/ORLM

      Array is performing a OCE/ORLM operation.


      OCE/ORLM has stopped

      The array expansion process has been stopped.


      Legacy

      An existing file system has been detected on the disk. These disks are classified as legacy drives.


      Spare

      The device is a spare drive, it will automatically replace any failed drive part of an array.


      Normal

      The array status is normal


      Initializing

      The array is initializing, either foreground or background initialization


      Initialization Stopped

      The initialization has been stopped. Current status is uninitialized.


      Critical – Inconsistency

      Data in the array is inconsistent and needs to be rebuilt.


      Critical – missing disk

      A disk has been removed or experienced failure, and user needs to reinsert disk or add a new disk.


      Rebuilding

      The array is currently rebuilding.


      Verifying

      The array is performing a data consistency check. Array status will show ‘verifying’.


      Disabled

      The array does not have enough disks to maintain the RAID level. A disabled array is not accessible.


      OCE/ORLM

      Array is expanding its capacity or migrating to a different raid level. Status will display ‘Expanding/Migrating’


      OCE/ORLM stopped

      The ‘Expansion/Migrating’ process has been stopped. The status will display ‘Need Expanding/Migrating’


      Critical – OCE/ORLM

      A disk member is lost during the OCE/ORLM process.


      Critical – OCE/ORLM - rebuild

      The expanding/migrating array requires a rebuild.

      Table 2. RAID Level Reference Guide

      Type Description Min. disks Usable space Advantage Disadvantage Application
      JBOD Just a bunch of disk 1 100% Each drive can be accessed as a single volume. No fault tolerance - failure of one drive results in complete data loss. Backup.
      RAID 0 Disk Striping 2 100% Offers the highest performance. No fault tolerance – failure of one drive in the array results in complete data lose. Temporary file, performance driven application.
      RAID 1 Disk Mirroring 2 50% Provides convenient low-cost data redundancy for smaller systems and servers. Useable storage space is 50% of total available capacity. Can handle 1 disk failure. Operating system, backup, and transaction database.
      RAID 10 Disk Mirroring followed by stripe 4 50% High read performance and medium write performance with data protection for up to 2-drive failures. Useable storage capacity equals total capacity of all drives in the array minus two. Fast database and application servers which need performance and data protection.
      RAID 5 Disk Striping with Rotating parity 3 67-87% High read performance, and medium write performance with data protection with a single drive failure. Not recommended for database applications that require frequent/heavy write sessions. Can handle 1 disk failure. Data archives, and ideal for application that require data protection.

      Troubleshooting

      This section provides guidelines to some problems you may encounter:

      • Handling Critical Arrays
      • Handling Disabled Arrays
      • PC hangs when card is installed.

      Handling Critical Arrays

      When your disk status turns critical, your array as a whole is still accessible, but one or more disks are faulty (depending on your RAID level), and the array is in danger of failing.

      Common scenarios for critical status
      1. Unplugging a disk that is part of an array
      2. Bad sector is detected on a disk that is part of an array
      3. Unrecoverable data during rebuilding
      4. Defective port or cable interrupts rebuilding process
      To recover from this situation
      1. Backup your existing data.
      2. Identify which disk is faulty.
        1. You can refer to the LED lights on the enclosure
        2. Refer to the HRM Logical tab and Event tab.
      3. Re-insert the faulty disk or replace with a new disk.
        The array will rebuild automatically if your auto-rebuild setting is enabled and you reseated the faulty disk.

        Note: Click Rescan if the array still does not rebuild automatically.

      4. If the new disk is added and it does not automatically start rebuilding, you can manually add the disk in maintenance.
        1. Log into the HRM
        2. Click Advanced Config. Tab
        3. Click Maintenance > Add Disk > select the appropriate disk
      5. Rebuild should now start.
      6. If rebuild does not start, click ‘Rescan’ on the left hand panel.

      Note: Rebuilding an array takes on average 2 hours per 1 Terabyte of disk capacity. The process will scan through the entire disk, even if you have very little used disk space.

      Rebuilding Stops Due to Bad Sectors

      If rebuilding fails to complete due to bad disk sector errors (check in the Event Log), there is an option to continue rebuilding on error in the HighPoint HRM.

      1. Log into the HRM
      2. Click Settings tab
      3. Change Enable Continue Rebuilding on Error to Enabled

      This option will enable rebuilding to ignore bad sectors and attempt to make your data accessible. It is important to backup immediately after backup is complete and replace or repair the disks with bad sectors.

      Critical array becomes disabled when you removed faulty disk

      If this is the case, you may have removed the wrong disk. When you remove the wrong disk from a critical array, the array status may become disabled. Data is inaccessible for disabled arrays. Follow these steps to restore the array to the previous state.

      1. Shut down your PC
      2. Shut down the RocketStor 6124V Enclosure
      3. Place all disks back to original configuration
      4. Boot up PC

      Your array should be back to Critical status. Identify the correct disk and rebuild from there.

      Online Array Roaming

      One of the features of all HighPoint RAID controllers is online array roaming. Information about the RAID configuration is stored on the physical drives. So if a card fails or you wish to switch cards, the RAID configuration data can still be read by another HighPoint card.

      HighPoint Recommended List of Hard Drives or SSDs

      HighPoint maintains a compatibility list of tested hard drives suitable for RAID applications.

      We recommend Enterprise or Pro NAS class hard disks for RAID configurations. Desktop class hard drives are not suitable for RAID.

      Hard Drive Compatibility list

      SSD Compatibility list

      Contacting Technical Support

      For any help and support, submit a support ticket online at http://www.highpoint-tech.com/websupport/ .

      You may also call us during our regular business hours: Monday – Friday (Excluding Holidays), 9 AM to 6 PM